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I have a problem when going into symposium and routing to an after hours mailbox. We have what we call personal queues that all route to 1 queue. This one queue after hours routes to a mailbox. Callpilot only has 8 Ext DN you can add. I have over 30 that needs to associated with this mailbox. I...

I have a CICS at one of our retail stores and it defaults when the power goes out. Is the battery on the backplane, thus needing a new cabinet or can the battery be replaced?

We are supposed to be upgrading to 7.0 and was wondering if it has any IVR functionality.

I have the owner of the company wanting one button control of forwarding a ringing call to voicemail on option 81. I can't find anything. Forward does not work on ringing call. They don't want to answer then transfer, just send it to voicemail. In saying that, they don't want to wait for it to...

We just upgraded from 4.5 to 5.0. We now have some 3905 sets that intermittently can't call each other. Set is idle and you call it from another 3905 and it gives busy. At any time you can go to a 2216 and call it no problem. This does not happen all the time, only half the time. Phones have...

I have upgraded a few 3.5 to 3.7 BCM's to 4.0 and have not had any problems. Going from 3.0 to 3.6 then 3.6 to 4.0 I have this question. Does anyone know where to get 3.0 imaging tool software. With the nortel provided software they give you 3.6 imaging tool. On their site in the software...

I have a norstar mics 6.1 software that 10 phones have lost their audio path. Still time and date on phones, can make call and ring another phone but no audio on handset or handsfree. Rebooting phones do not work, only way to get them working again is to take another phone, boot it up, and then...