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Hi, I have a client with 2 systems. An IPO 405v2 v3.0.54 and a Definity. They are connected via IP trunk. 2 days now they have a very strange problem. When you try to transfer outside calls from the IPO to the Definity the call is disconnected. When you try to tranfer internal calls there is no...

Hi I have a very strange problem with 2 IPOs 406 V2 4.0.5 & an Alcatel OmniPCX system. The IPO's are in 2 different cities in Cyprus (they belong to the same company) and the Alcatel is on Greece. All systems have PRI lines. The problem is the following: if from either IPO you call the central...

Hi, I have a IPO403 v3.0.69 and I have the following strange problem. If one ext. calls another and one of them hangs up, the other will see in the phone "disconnected" and he will get the "busy" tone until he also hangs up. I thought that this is normal (we use in our company an S8500 and it...

Hi, We have recently purchased a demo kit from AVAYA and tested also the conference center license which comes with the demo kit. Unfortunately I forgot the username and password (yeah I know I should have written it down, but unfortunately I didn't) I used during the installation of the...

Hi, Just a simple question. In VM Pro 3.2, in which folder are the personal greetings stored? (I have an extension which recorded a wrong greeting, and I cannot seem to be able to record over it or delete it). Thanks

Hi I have the following scenario in a client. A 406V2 (4.0.5) shared between 2 companies. Now each company has it's own number range, but they share a single receptionist with one extension. Because they want the receptionist to know for which client each call is, I created 2 hunt groups (600 &...

Hello, Pardon my ignorance, but can someone tell me or show me a link, about SIP trunking? (What it is, differences between SIP & IP trunks, why we use it etc) I am new to telephony and I would appreciate some help. Thanks

Hi, Do you know if it is possible to use the 96xx series phones with IP Office (I know that officialy there are not supported, but unofficialy can it be done?) and if yes how. Also were can I find the files for these phones (bin etc.) Thanks

I have an IP 406 V2 v4.0.5 with 10 5602 IP phones. In all the phones pressing the "message" button does nothing, but if you press *17 you can hear your voicemail. Does anybody know what can be causing the problem? The phones have all been upgraded with the firmware available with the 4.0.5...

I have a very peculiar problem with a 403 release 3.2.57. For some time now, 2 phones while speaking with outside numbers sometimes disconnect and show disconnected on the screen. I have replaced all the cabling between the phones and the system, I replaced the phones themselves, I upgraded the...

Hi, I am trying to forward the calls of a huntgroup to an external number. I tried to do this by creating another group with only one extension on it. This ext. was forwarded unconditionally to the external number (the "forward huntgroup calls" was checked). The first group was put in out of...

I have a peculiar problem with a 406V2 4.0.5 and a CISCO system. The physical trunks are on the CISCO and are used by the IP office via an IP trunk. Now lets say that the number 22021xxx is used by the IPO. If I call from the IP office to an outside number all is well and I see the 22201xxx...

Hello, I would like to know if there are other ways for replacing outgoing caller ID (with one of the available numbers). Usually I do it like this: 9N Dial Nsxxxxxxxx but sometimes this way doesn't work (the pilot number is always shown). The strange thing is that here we have the same...