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  • Users: mmester
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  1. mmester

    Prioritizing Call Center Skillsets

    I'm wondering if there's any way to prioritize certain skillsets in the call center over others. I've looked around and can't seem to find anything, but I figured someone here might know of a trick to do this. All of the agents in our call center are on all of the skillsets. We have one skillset...
  2. mmester

    Voice Mail Recordings

    Is there any way to access and play recorded voice mail messages on the BCM? I've looked around the directory structure of our BCM 400 (3.7) some and found a bunch of MXXX.BOX folders under /D/ST. These seem to be the mailboxes, and each one has a single file named MBxProf.50, which has a bunch...
  3. mmester

    BCM 3.7 Configuration Location

    I'm looking for where and how the BCM 3.7 (on a BCM400) stores its configuration information, especially the stuff that shows up under Telephony Services in the Unified Manager. I've been looking through the directory structure on the BCM for hours, but I couldn't find anyhting of interest. The...

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