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  • Users: rbender77
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  1. rbender77

    Cannot hear announcements

    We have an NEAX IVS2. There's a classroom that cannot hear the morning announcements nor pages of any kind. Everything else on the phone works fine. The extension is in 56XX, and the phone has been replaced with one that was known to get announcements and such. Is there another setting that...
  2. rbender77

    Call Retrieval from Hold

    One of our campus executive assistants claims that when she places a call on hold she is not able to retrieve it. After a couple of minutes it will ring back at her phone though. She does need to retrieve the calls though. I'm not sure what commands to look at in this case. We have an NEAX...
  3. rbender77

    Transfer to V/M

    Is there a way to transfer calls directly to someone's voicemail without the extension ringing on an IVS2? I thought it was Transfer > extension > 9 or something like that.
  4. rbender77

    Outside calls forwarding but internal not?

    The main office's receptionist accidently dropped the handset onto the phone and now all external calls are being forwarded to another campus. She thought she set call forwarding by accident, but when she tries to change it it's saying Restricted. All internal calls to the receptionist are OK...
  5. rbender77

    Main line busy signal

    The main line is not set to forward to anything abnormal, and DND is not set. DND isn't even set in CMD 200. Just for S's and G's I programmed a button in CMD 9000 for DND, and while set and not set it's still busy. Calling the main extension (2779) goes to busy signal but calling virtual...
  6. rbender77

    Area Code Restrictions?

    For some reason none of my campuses can call the 630 area code. No one has a problem with their personal phones. The people who are complaining about at all have 11 under 1201. Is there another long distance setting that I'm missing?
  7. rbender77

    Paging to only specific extensions?

    I've got an NEC NEAX IVS2, and we're using Dterm Series E phones. I know that 56XX is the command for paging. What I don't know is if there is a way to page to only a select group rather than the whole building.
  8. rbender77

    NEC Cordless Phone Problem

    We got an NEC Dterm Cordless II phone for someone a couple of weeks ago. According to the user's guide, whenever you place a call on hold one of four buttons (F1 - F4) light up. To return to that call simply push the lit button. The phone does place the call on hold, but none of the button...
  9. rbender77

    Dropped Outside Calls

    A principal at one of my campuses has complained on a few occassions that sometimes when she's on an outside call with a parent the call will suddenly just be dropped. No one else at this campus has had any problem with only outside calls being dropped though, and everyone gets outside calls on...
  10. rbender77

    International Calls

    How does one go about making international calls? I have an IVS2.
  11. rbender77

    Phone Rings

    I could've sworn I saw something on what I'm running into, but the search engine comes up with nothing. I was wondering if there's a setting that controls the number of rings before voicemail picks up. If so, can it be done to individual extensions? We have an IVS2
  12. rbender77

    Setup Help

    OK, I've been pulling my hair out over here trying to figure out why I can't get these two phones to work. I find an open LEN, program it (just cmd 10, 11, 73 and 93) and punch down to where it's supposed to go and it won't work. I can tone from the room to the block just fine so I know that...
  13. rbender77

    Calls to Intercom

    I've got an issue with a phone going straight to the intercom. I have an NEC NEAX 2000 IVS2. The previous phone guy left some notes on what to do. It said to go to command 200, chose A1 and scroll down until you get to A163 (which is A2 in our case so I didn't have to scroll very far). I...
  14. rbender77

    Trouble with V/M?

    First off let me just say that I'm not savvy in the telecom field at all. My questions may sound rather lame to some of you pros, but I really don't know what to do. Anyway, my company's phone guy quit so I was thrown into that role without hardly any training at all. One "problem" that has...

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