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help! I need to make some updates to the company speed directory but it's been so long I forgot what to program to give me access to make the changes. I have a personal list only(SCC) Can someone point me in the right direction as to what I need to do to add access to my set. (3904) Thanks

I'm brand new to the BCM50. A multiple part question. I installed a BCM50 and the add on at a jobsite for about 20 users. The main unit only has 2 lines/ 12 users. It's working great. 1. I added the module but the main unit does not recognize it. According to my vender it is licensed to...

Can't find where to add the module on the TN. The 2616 you change to AO1 but that option is not on the 3904. Can someone guide me through this? very much appreciated. Fred

I purchased some digital licences but I'm not sure how to add them to the switch. They came on a 3 1/2 floppy key code diskette. Is this a simple process? Thanks

Can someone tell me what the default IP address is for the BCM50? I'm a PBX administrator so I'm new to the BCM family. I was told that once in Elimant Manager I would be able to access the install guide. Any guidance would be greatly appreciated. thanks, Fred

Hi, I recently added a block of 40 DID's to a PRI terminating into an Option11. The new DID's have a prefix of xxx-788-xxxx. The exsisting DID's are all xxx-585-xxxx. I programmed a few phones using the new DID's and when I place a call to them with my cell, xxx-788-xxxx it reaches the phone...

Hopefully a simple one here. I have 4 blocks of DID's on a PRI that have not yet been added to the PBX. ie, when I do a LUDN they are not there. How to I go about adding them to the PBX? Thanks a lot, Fred

I just got a quote for ISM's and they want another 255.00 just to add them to the PBX. I have an Option 51c with rel 3.0. How are they added to the switch? Is it just a key code? It's seems pretty high if its just a simple LD change. Thanks

We have a small helpdesk with only 3 people manning the phones per day. Currently x4357 is just keyed on the phones as MCR's. I want to set things up more official with menu's when they're busy. Any suggestions on the easiest way to do this. I'm comfortable setting up the menu's in MM but a...

I built location codes for our Boston, Florida and California offices. We all have ISDN so I'm able to see the CLID. I'm told there's a way to send the actual name from the calling site to the recieving site. Does anyone out there know how to get this to work. Any insite would be greatly...

Anyone out there know if they make a butt set for meridian digital phones? Rather than trace out the cable to the TN or bring a spare phone, it would be helpful just to plug a test set into the jack and find the extension. Thanks

New one to me... Our office in CA calls us here in Boston and we can only here the audio on the 4th or 5th call. (No audio to or from) The call leaves the switch in CA and terminates here in Boston every time. I have a call in with telco but of course they are saying it's the equipment. Has...

I get this error message when I try to add another 500 port. I have plenty left. I'm assuming I have to expand the count somewhere. Any help would be greatly appreciated. Thanks, Fred SCH1871 The number of analog telephones in the system exceeds the maximum number of analog telephones...

Looking for the process on programming Phantom TN's. I have a group leaving but I need to keep their mailboxes active for about a month. I would normally build acdn's and point them to voicemail but someone told me phantoms would work better. Any guidence would be greatly appreciated. Thanks

When dialing into an SEB from a remote office the connection drops after about 5 min. This happened before and our equipment vender was able to clear out some errors on the PBX to fix it. I dial into multiple other systems that are not PBX's and the connection is fine so its not the modem...

I'm new to the networking side of things and was wondering if someone can explaine what some of the benefits would be going with a point to point circuit rather than an internet T1. eg... We have two offices of about 40 people each in CA. Our Irvine office connects to our main office here in...

Anyone know how to stop the firmware download to a TN? It somehow got hung up in the process and I'm unable to terminate it to start over. Thanks

I'm trying to get my broadcast mailbox working. I built it as an acdn pointing to voicemail. It's built as a vsdn in MM. I assigned the DN as the broadcast DN in voice messaging options but when I try to compose a message to it, it says that there is no mailbox programmed. Do I have to build...

Thanks John, I can't seem to access term mode from otm. The access Nortel provided via OTM is very limited. Any help would be greatly appreciated. Thanks

Very new to OTM. Have had no training yet. Is there anyway via OTM to have a terminal session. I spoke with a NextiraOne rep and he said that I would need to download some type of software that's not supported by Nortel. Anyone out there know how I can accomplish that. Thanks