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  • Users: tdsitek
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  1. tdsitek

    6.0 Mobile Twinning

    Upgraded to 6.0 the other night. Mobile Twinning no longer works correctly. When twinning is on and you call the extension, it will ring the cell like its suppossed to. The problem is if you go to answer the call on the cell. All you get is dialtone (like with mobile call control) You cannot do...
  2. tdsitek

    Conferencing Center

    Having issues with Converting and uploading files from Conference Center. It works 100% of the time from the Conference Center server itself. Any other PC that tries to convert and upload has issues. Some PCs cannot do it all. Some PCs are able to convert and upload during a pending conference...
  3. tdsitek

    IP Office Longest Waiting Hunt Groups

    Wondering if any one else has run into this issue: Hunt group configued as a CCR group with 10 agents and longest waiting mode. Everything appears to work fine - calls always ring to next available longest waiting agent. If an agents phone rings and they do not answer it, we have the system log...
  4. tdsitek

    IP Office Visual Voice

    Customer is having issues with Visual Voice for Hunt group mailboxes. When they hit their visual voice button, it brings them into their mailbox and they have the option to go listen to their messages, etc or hit another button to get to the hunt group voicemail. When they hit the hunt group, it...
  5. tdsitek

    Set copy

    Is there a way to do a set copy from one station to another? I need to add lines to a telephone and I am not sure how.
  6. tdsitek

    Call Routing by Area Code in VM Pro

    We have a customer that is looking to do Call Routing by area code through the IP Office and VM Pro. When a call comes into the IP Office, they want to route it to certain hunt groups depending on the area code of the caller ID. They have an existing database of area codes they are looking to...
  7. tdsitek

    IP Office Paging

    I am trying to connected Paging horns to the IP Office. I have a Bogen Amp in place. The speakers are connected to the amp. I am also using an Anolog Port off the IPO connected to the amp as well. Everytime I try to Page from the IPO it will not go through. I just get a busy as soon as I hit the...
  8. tdsitek

    Hunt Group Announcements

    Is there any easy way to get callers in Queue to go back to the first Queued announcement after listening to the Still Queued Announcement. The only settings in IPO are to replay the second announcement after x amount of seconds.
  9. tdsitek

    IP Office Zone Paging

    How does zone paging work on the IP office? I have a Bogen Page Amp connecting to 6 speakers. Customer is looking to break the speakers into 2 zones, 1 zone for the office area, 1 zone for the warehouse. I know i need a Bogen zone paging module to connect to the speakers and amp. Through the IP...
  10. tdsitek

    External Call Transfer

    Can a Parnter ACS transfer a call externally? Are all Parnter's capable or do they need to be at a certain software level? Do all Partners also have remote access or is this a seperate piece of equipment that needs to be added?
  11. tdsitek

    CCR on 2008 Server

    Has anyone installed CCR on a 2008 server? I know only 2003 Server is supported but has anyone successfully installed and used CCR on a 2008 server?
  12. tdsitek

    IP Office CCR

    Can IP Office 5.0 Customer Call Reporter support any external wallboards?
  13. tdsitek

    IP Office CCC

    Will CCC still work on 5.0? If so, If upgrading from 4.2 to 5.0 does the CCC also need to be upgraded?
  14. tdsitek

    Meet Me Conferencing

    I have a customer who was on the IP Office 4.2.17 platform and we upgraded them to 5.0. They are only able to get 6 people on a Meet Me Conference. I know with 5.0, you can do 2 64 party conferences. Is there something they are missing. I tested it here in my office (IPO 5.0) and got 12 calls in...
  15. tdsitek

    IP Office 1600 series telephones

    Are there any known issues with the 1600 series IP telephone speakerphones? I have had 3 customers now say that voice quality is perfect when they are on the handset but once they put a call on speakerphone, the call gets choppy/voice quality is not good. Any setting on the IP Office that can...
  16. tdsitek

    IP Office 500 R5.0

    Is there anyway to "0" out of a Hunt group mailbox. If I get to the mailbox and hit "0" I get the prompt "no operator to find, returned to previous activity, for help press * H, record at the tone" and then I can just leave a message.
  17. tdsitek

    BCM 400 4.0 RCC

    I have a customer who is having issues with their RCC. Back in July, they were not able to get to their Historical reports. Real time worked fine. They could get to historical reports and run the reports, but the reports would never show any data. We had to de-install RCC from the PC that was...
  18. tdsitek

    BCM 50 3.0

    How many simutaneous conference calls can a user do at one time? 3 or the amount of free channels/lines they have?
  19. tdsitek

    Norstar MICS with Point 2 Point

    We have 2 Norstar MICS linked together via a Point 2 Point T-1. They are using Cetralized VM, etc. Would it be possible for the Main site to be able to Page to the other site? I was thinking about having them do a voice call to a certain extension and then hook a Self Amplified Paging speaker to...
  20. tdsitek

    IP Office VM Pro

    We have been having issues where our VM will just go down randomly. We either have to reboot the VM Pro Server or stop and start the VM Pro under control panel - services. We were originally running 4_2_24 but were told to try to upgrade. We have been running 4_2_30 for a while now and our VM is...

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