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OK, I got my Auto Attendant and PMVS working 90% thanks to many of you. Now, how can I set up such that, " Please press 4 to be connected with our doctor on call" By pressing 4, the caller will now be forwarded to phone # (510)555-1212? Thank you. Cheers!!!

Greetings, A strange thing started today. Line 2 would ring twice, then (according to the caller) just drop off. However, if one answers the line about 10 seconds after the last ring heard, the caller is on the line. If a call is made to Line 2 from inside the office on either Line 1 or 3, the...

Greetings, I asked this question a few years back while using a Partner II and the answer was "NO". I'll ask again now that I am using a 308 R6.0 Processor and Partner Mail VS R 4.0... The caller is greeted by the AA. The caller is given options: Press 0 for the Receptionist, Press 1 For the...

Greetings, I had to replace my ACS R3.0 Processor. My 5 Slot carrier had the following configuration: 308EC, 308EC, ACS Proc, PMVS 5.0, BLANK After swaping the the ACS R3.0 for ACS R6.0 and powering up, Slots 1 and 2 had no power light. ACS and PMVS 5.0 did have power lights. I pulled out all...

Greetings, I use a Partner ACS system with MLS-12D phones. Today the phone at extention 19 began ringing on line 3 for a prolonged time (consider "continuous")until the receiver is lifted. It continued the weird behavior about 3 minutes after the receiver was replaced. Any suggestions as to why...

Greetings, I'm using Partner Mail VS with Partner ACS 6.0. When we try to access the messaging using Intercom then entering 777, about 80% of the time it just rings and the attendant does not answer. This occurs at all times of day and at all extensions. Only 10% of the time does the attendant...

My "new to me" ACS Rel 6.0 Processor arrived. I shut down the 5 slot carrier. I removed the existing Partner R4.1 Processor. I installed the "new" ACS processor. The modules are placed as follows: 206 r4.1ec; 206 r3.1ec; ACS r6.0Processor; 206 r3.1e; Partner MailVS r5.0.Powered up the carrier...

My staff has been complaining, but we could never duplicate this. However, it just happened to me...... While talking on Line 3, a call came in on Line 1. Every time Line 1 rang or the light lit, my phone call got cut off. But returned when the ring stopped. Then cut out again upon the next...

OK, I just purchased a used ACS processor that was upgraded to R6.0. It is my understanding that it does not come with a backup/restore card. So, must I obtain an official Lucent/Avaya PCMCIA Backup/Restore card or can I use any PCMCIA card, let's say a blank Sandisk 256MB? Cheers!!!!!!!

I share space with another doctor. We have totally separate businesses. Each of our phone lines and extensions originate at a series of 66 Blocks and are distributed throughout the office via 9 25 pair cables with 6 Jack 8 conductor module adapters attached to the amphenol. My math says that...

The caller is greeted by the AA. The caller is given options: Press 0 for the Receptionist, Press 1 For the Dr., Press 2 for the Assistant, Press 3 for the Hygienist....etc. I would like to be able to have this option too: "If this is an emergency, press 5 and you will be connected with our...

Greetings, You all have been a great help so far with my "new to me" replacement for my old Partner R2.0 206 x 2. As a recap, I have a 206ec R3.1, 206e R3.1, Processor 4.1 and Parter Mail 5.0 with a 4 port card. Using #989 and the associated clearing password I was able to reset the processor...

Just got a used Partner 4.1 processor, 206ec 3.0, 206e 3.1 with one MLS-18D and six MLS-12 phones installed. All seems well except...the lines are answered with a little voice "Transferring to Receptionist". How can I program my lines to ring without having this happen. I would like the calls...