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Does anyone happen to have a 6140 training guide for end users that I can look at? This is the training guide for the customers, and not the 126 page guide from Nortel website. Thanks for your help.

Hi! Does anyone know how to strip digits in a scripts so that calls do not carry the number of the DID that was called? The problem is that our calls route to an Octel, but Octel looks for the initial digits dialed for the voicemail box instead of the number of the phantom that I am routing it...

We are using CC 6.0 for a menu script. We use an Octel for voicemail. I give 5 options in the script, the first two should route to a phantom that DCFW to voicemail. However, when I route the call through Symposium I receive open trees. If I have a user on site test call the phantom, it...

Hello! We are upgrading from Symposium 5.0 to Contact Center 6.0 soon. We are looking for documentation to give to our agents and supervisors that show a comparison from what they used to have with 5.0 to what they will have with 6.0. Does anyone happen to have documentation similar to what I...

Help! How do I out 2250 console phone? Tried LD20 out 2250, and it doesn't work. I have 3 operator phones (option 61C), I need to out the 2250's because I am sending everything to Symposium now and have built them I2004's. Thanks for your help. Stormy

Hello! We just purchased an IP Polycom 2033 with 2 ext mics. How do I set it up? I have never programmed a conference phone before, only i2004's, 2616's, and 2008's. Please help. Thanks, Stormy