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System: IP 500 V2, 9.0.2.0 I have a manager who uses Xima Chronicall to monitor 15 groups with queued callers. When wait times become excessive, she would like the ability to pickup once of the queued calls (from any group she selects.) We tried to use "Call Pickup Members", but that works...

My system: IP Office 500 V2 - v7.0(12) We have two receptionists who answer incoming calls from a huntgroup. They have three call appearances, with the last one reserved. Internal users call an internal-use-only huntgroup that rings the receptionists. We generally can't contact the...

My system: IP Office 500 V2 - v7.0(12) I have an automated attendent setup. The caller is prompted with a menu and is transferred to a hunt group based on their selection. The user will be queued in the hunt group until someone can answer their call. I'm hoping that when transferring to a...

My System: IP Office 406v1 3.2(61) Hi All - I have enabled queuing for my hunt group. I'd like calls to remain in queue and then ring to an available member when one becomes free. To test this, I disabled all of the hunt group members and placed a few calls into the queue. I left one...

System: IP Office 406v1, 3.2(61) Stations: 4412D+ Reception: 4424D+ w/DSS Is it possible to diplay the user DND status on a DSS lamp? Currently, each user is assigned to a button on the DSS, but the lamp is only displayed during an active call. I'd like the lamp to display (or blink or...

I'm planning an upgrade from 3.1(56) to 3.2(61) (on a 406v1 system) From what I understand in the technical bulletins, I must first upgrade to 3.1(65), then to 3.2(x). Correct? Assuming this is right, it doesn't look like Avaya offers the 3.1(x) software for download any longer. Any thoughts...

My system: IP Office 406v1, running v3.1(56) I have an incoming call routing directly to an auto attendant module (VM:"Auto Attendant"). This simple AA offers a few menu choices and forwards the call to a different hunt group, based on the user selection. The hunt groups are set to: No...

I have multiple business being run from one switchboard. The incoming calls for each business route through a hunt group to the answering stations (switchboard operators). The called number/hunt group name is displayed while the line is ringing, but not when answered. At that point, the...

I just purchased and began using a 4621sw IP Phone with my IP Office 406. The 4621 provides 12 programmable feature keys/call appearances on the main screen. However, each call appearance takes up TWO feature keys (because it spans the entire row). Is this expected behavior? Is there...