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Hi Chaps, Does anyone have the default logins for IPO WFO Select? Have searched all of the docs I can find. Maybe I am 'Man' looking, but am unable to find them. Thanks in advance.

Hi All, Does anyone know where I can download CCC Version 4? I know it is old, but we have a client that still uses it... Cheers.

Hi All, Anyone upgraded their Mac to Mavaricks and found that their Softphone no longer connects?????? If anyone has a fix, please share.... Regards

Hi All, We have a customer that is running an R3 Dect with one base station. They have requested us to add another base station. My disty says that we will need to rip and replace with R4...... Does anyone know how or where I would get a license for the current solution so that I can just add a...

Hi All, I have a site with an S8700 V2 and a MAPD card. I have been asked to verify the amount of TSAPI licenses.... I have spent the last 3 hours looking for the info, but have come up with nothing except upgrade to AES. Budget constraints will prevent this, so they are stuck with the MAPD...

Hi Chaps, Has anyone managed to get a USB cable working with the 3711 handsets? I have loaded the drivers and everytime I connect the handset to my PC, I get 'USB Device Not Recognised'..... Even on the handset when I key Menu *** 67#, I do not get the option to reset the device. Any would would...

Hi Guys, Within one of my Vectors, I have an option that requires the caller to press 3 or 4. Option 4 will route the call to another external number. Option 3 will queue the call at a skill. If the call is not answered in 60 seconds, we offer the caller the option to leave a message by pressing...

Hi Guys, Can anyone recommend a speech to text solution? I have a customer that would like to record the responses to a series of questions (Name, Address, Telephone number, etc), and have these emailed as text.

Hi Guys, Can anyone recommend a speech to text solution? I have a customer that would like to record the responses to a series of questions (Name, Address, Telephone number, etc), and have these emailed as text.

Hi Guys, Does anyone know any engineers that can work on IR 1.2? Ta. Support-UK.com Index, IP Office, ACM, UC, CC..

Hi Guys, We have an old CM version 2 with CMS. I have created a new VDN and Vectors which routes calls correctly. However, when we run VDN reports, the PCA value is always 0. There a lots of other VDN's working correctly. I have even created a new VDN and Vector, and still get the same result...

Hi Chaps, I am new to the Avaya IVR. We have version 5.2 (well the designer is anyway). I have a look through the docs and cannot seem to find out how you view the currents scripts that are on the system, and how you would associate the scripts with the initial VDN that was called. I am sure...

Hi All, Just Installed CCR (latest level, also on IPO) and all was working well. Yesterday when trying to log on, all we get is a web page with the following: Avaya...

Hi Guys, Anyone know, or who is a CMS and CM engineer in the Luton, Milton Keynes & Northampton area?

Hi Guys, Just a quickie. Will a pair of S8700 servers and a S8300B run 5.2.1. Thanks in advance

Does anyone know any good contractors in the UK?

Hi Guys, Here is a strange one. I have a customer with 65 agents lic's. I have upgraded them to 4.2.23 and the latest Delta Server. When I look at License Info within Delta Server, I see that more licenses are in use than agents logged on. Puzzling..... I then looked at System Status and...

Hi Guys, We have a S8300 V5. We have an ISDN line with 100 DDI /DID numbers. At present we only have 25 users. We also have an attendant. If we call a DDI / DID that has no user assigned, the call will go to the attendand. Is there any way of easily pointing non assigned numbers to a VDN or...

Hi Guys, I have an S8300 in a G450 V5. The customer wants to match inbound CLI or ICLID to display a name on the telephone. Any Ideas?

Hi Guys, Does anyone know if it is possible to connect an IPO to a Swyx via H323 trunks?