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I am looking at various ways of monitoring calls queueing for hunt groups. I have an ip500v2 and have been trying to implement this; Queue Monitoring There are several methods of displaying a hunt group queue. · Group Button On phones, with programmable buttons, the Group function can be...

I have two separate short codes for setting an outbound cli, and setting the account code for the call. They both work when used independently, however, I need to combine them. I need to program a phone button so that when pressed, the account code and the outbound cli is set. The shorts codes...

We want to be able to use a short code to change the outbound cli we are presenting on certain calls. We can't get it to work so we have tested it on the system short code. BT have assured us that our isdn30 is configured to allow us to send our chosen cli. They want to send a high level...

I am using Phone dialer Pro to allow users to dial from a web browser. This works fine, however i am trying to configure the system to set an account code prior to dialing. The problem is that the ip office doesn't appear to recognise the pause being put in by ,,'s My dial string is...

running an ip500 with manager 7 (26). Have a range of hunt groups with a huntgroup enable button with no action data. Problem is that system seems to only enable certain hunt groups, not all of them. Also doesn't seem to be consistent about which one it enables. Out of say 6, it might enable 3...

We recently added another two licences to the 4 we already had. Since then we have had two instances where the voicemail hasn't tripped over at the appropriate time. The phones just kept ringing. No obvious sign of a problem and only a restart of the VMPRODBservice or the machine itself fixes...

I'd like to flash the lamp on an agents phone when queuing starts on a hunt group. I searched and found this reply from CrGoSki, but I can't find details of how to set it up. Can anyone else help? I have enabled a monitor button on the phone but I can't get it to flash anything as described in...

we have a small call centre environment - 16 seats. We have been using CCC but it find it bug ridden and overly complex for the basic information we need. We run an IP500 We want to be able to show the number of available operators and any calls queing. Preferably at the desk top of the...

occasionally I have to re-boot the pc which runs CCV and creates the wall board alerts for calls waiting and available agent limits. Even though I set the available agents limit to specific scripts and save it, I always have to go through the same process again each time I re-boot. It works...

We recently upgraded to V5 (15). we are experiencing some odd behaviour with hunt groups on isolated calls. Call comes in and is presented to ext in hunt group but immediately shows 'dial' on their handset whilst the call is pushed to the next ext in the HG. Original ext can't do anything with...

We have an IP500 4.2 (14) with Voicemail pro 4.2 (24). We are getting a recurring problem with channel 1 on voicemail where if accessed you just hear very loud buzzing and crackling. Ports 2,3 and 4 are fine. All atempts to stop and start processes don't fix the problem. A suggested upgrade of...

IP500 Running latest version of everything. We are getting random errors in the account code when using a TAPI driver to patch out calls. 99% of the time it works fine, but sometimes when an operator tries one number first, then tries another and gets through, a different account code is picked...

We have alarms set within CCV, but they only work when someone is logged into the application. The alarms put scripts up on to PC wallboards. Is there anyway to set an alarm which is independent of CCV?If a supervisor is not in yet we would still like the alarms to appear. Thanks.

Just upgraded to CCV 5.0.23.0 Had an alarm set previously on a hunt group and scripted message going to PC wallboards of the group. Alarm is triggered when available agents hits zero. The alarm is triggering but no message is being distrubuted to the PC wallboards. Have tried using the...

Just upgraded CCC and all the components. Runs on a stand alone server. When I run reports I only see pre-upgrade data, none for the last couple of days. I started the archive application and then I started to see immediate data but I don't remeber having to do this before. I followed the...

I am using Vociemail Pro 4.2 (24) with an IP500. I am using some menu actions to give callers the option of leaving a message or being connected to an (external Operator). This works fine with the number in the assisted transfer destination field. However, I want to prefix the call with a fixed...

Help! Upgraded from a 406 to a IP 500 last night. We have an exchange network, with fixed IP addresses. When the IP500 is not plugged into the network all pc's can access the network correctly. When we plug it in all but a handful experience a loss of connection to the network. The DHCP...

Does anyone know of a report within CCC which will show the number of calls that would have gone to the primary hunt group, before the call has then overflowed to another hunt group? We forward calls to a primary hunt group first and then use various overflow groups. Although I can easily see...

I am about to upgrade my system. I was expecting to use a legacy card carrier to use the PRI card from my IP412. However, my reseller is suggesting I buy a new PRI card and gave me the following reason; "The Legacy Card Carrier was a stop-gap from Avaya until they launched the new PRI card. The...

We have an IP406 and 5410 handsets. Our operators have headsets and we would like to play music until a call comes through. Does anyone know how this can be set-up? Thanks.