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Hello. We are are using vectoring programming to converse and pass ANI to the IVR which it receives. However; when the IVR send the call back to vector control and pass back the ANI we are not receiving to maintain account verification or screenpops. In the vector step we do have the collect...

I am looking for a way to export out the complete CMS Userlist. Also I have been asked if I can export out the Agent list. Do anyone know the unix command to pull the two types of list and prepare to export? Is there a way to ftp/sftp and get the file that has the userlist agent list?

I have a situation where we are getting a considerable about of calls that are answered, the conversation goes on for up to a couple minutes then the call fades and disconnects. This is so random that it is a massive headache as it is happening on Inbound toll free calls to agents, trunk to...

I am using Etalk for surveys to the customer. I have a toll free number coming into a vdn with the return designation vdn to etalk. The call then route to an IVR then agent. At the end of the call the agent release and the call returns to the vdn for etalk. No problems there. Same scenario...

Hopefully someone may instantly know the answer to a CMS Supervisor Troubleshooting question. I have a user that has CMS in his startup when he boots up his PC, OS Win XP. After booting up the PC the CMS Supervisor opens and ask for password. When they go in they get an error message...

In the past with all video we were using ISDN BRIs from Local Telco Provider. Now we would like to start connecting through the PBX. We do know the video units in question can connect to the avaya PBX however the question is can anyone tell me what that configuration would look like. Do I...