I have some phones that when they go through automated systems and enter data on phone keypad, the numbers do nothing when digits are pressed. is there something in CLS or way phone is set up? only certain acd phones.
I have opt81c with symposium web and callpilot....
what causes time on phone to go off by 3-6 minutes over 1 month? Is there a way to sync LAN time with phone switch/callpilot/symposium?
Not familiar w/ remote cabinets.....How will time affect remote cabinets in other timezone? Thanks for the...
Calls stopped routing....rebooted Symposium and corrected but now researching what caused and event log and alarms around time of probelsm....
Can someone explain alarm in sysmposium & Coincides in server event log?:
Event from NT System Log(Service Control Manager), Event: ID=7024...
I had an issue this morning. Another site reported phones went down but then back up. This is what is showing on the switch...What could have caused the issue? Where do I check to make sure we're ok (LD32/60?)?
XMI001 52 0 6 XDLC
XMI001 52 0 7 XDLC
XMI001 52 0 8 EXUT
XMI002 52 0 6...
I have deaquired from symposium but still showing acquired.....How do I remove the AST from them
I have tried CHG and AST 0 X but still showing acquired.NCOS 5
SGRP 0
RNPG 4
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSA
MWA LMPN RMMD SMWD...
opt11.....When I dial #, it displays but after call is connected, users key in #s for automated system.....is there a setting somewhere that will allow the number to display as they're keying?
how do i check to see if 0 is programmed to go to receiptonist when callers press 0 to get out of a mailbox greeting....right now erro a valid attendant not specified. opt11/callpilot
I have a remote site and setting up phantoms with 67XXX
these are to go directly to callpilot vm boxes....I ad the phantom ext in CP. problem i am getting is fastbusy when I dial the phantom box
what could be the problem?
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