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  • Users: ke123
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  1. ke123

    d channel

    d channel disabled....how do i enable?
  2. ke123

    opt81 message

    I recently rec'd msg: should I be concerened? DCH: 41 MSG LOG INDICATION TIME: 12:30:23 ALERT:23 PROC:1241 PROG:4 SETUP:65535 CONNECT:21 CONNACK:64426 DISCONN:38464 RELEASE:27306 REL COP:38665 STATENQ:1 NOTIFY:232
  3. ke123

    acd phones not able to key in IVR systems

    I have some phones that when they go through automated systems and enter data on phone keypad, the numbers do nothing when digits are pressed. is there something in CLS or way phone is set up? only certain acd phones.
  4. ke123

    Syncing phone time with lan time

    I have opt81c with symposium web and callpilot.... what causes time on phone to go off by 3-6 minutes over 1 month? Is there a way to sync LAN time with phone switch/callpilot/symposium? Not familiar w/ remote cabinets.....How will time affect remote cabinets in other timezone? Thanks for the...
  5. ke123

    Calls stopped routing

    Calls stopped routing....rebooted Symposium and corrected but now researching what caused and event log and alarms around time of probelsm.... Can someone explain alarm in sysmposium & Coincides in server event log?: Event from NT System Log(Service Control Manager), Event: ID=7024...
  6. ke123

    remote cabinet

    I had an issue this morning. Another site reported phones went down but then back up. This is what is showing on the switch...What could have caused the issue? Where do I check to make sure we're ok (LD32/60?)? XMI001 52 0 6 XDLC XMI001 52 0 7 XDLC XMI001 52 0 8 EXUT XMI002 52 0 6...
  7. ke123

    symposium script to use call pilot

    how do i get my symposium script to use the dial by name in Callpilot thru dial? use a voice segment?
  8. ke123

    removing AST from 3904s

    I have deaquired from symposium but still showing acquired.....How do I remove the AST from them I have tried CHG and AST 0 X but still showing acquired.NCOS 5 SGRP 0 RNPG 4 SCI 0 SSU 0000 LNRS 16 XLST CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSA MWA LMPN RMMD SMWD...
  9. ke123

    overlay?

    which ld to display digital sets/acds available?
  10. ke123

    create a hunt group

    what are steps to create hunt group? on 818c to 4 phones....first one picks up and then if another call comes in, will ring next....
  11. ke123

    display on 3904s

    opt11.....When I dial #, it displays but after call is connected, users key in #s for automated system.....is there a setting somewhere that will allow the number to display as they're keying?
  12. ke123

    PRT phones

    how do i print a list of phones with a specific cls? example mwa?
  13. ke123

    attendant 0 in callpilot

    how do i check to see if 0 is programmed to go to receiptonist when callers press 0 to get out of a mailbox greeting....right now erro a valid attendant not specified. opt11/callpilot
  14. ke123

    fast busy on phantoms

    I have a remote site and setting up phantoms with 67XXX these are to go directly to callpilot vm boxes....I ad the phantom ext in CP. problem i am getting is fastbusy when I dial the phantom box what could be the problem?

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