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  • Users: azphoneguy
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  1. azphoneguy

    Symon login's in CMS

    Hi Does anyone know if symon will consume more than one CMS license when there are multiple emulators logging into CMS? We are licensed for 90 but in CMS I can see 100 logged in including several for symon. Thanks
  2. azphoneguy

    Combining CMS Reports

    Hi I am trying to figure out if the following is possible. Our contact center is looking for skill performance statistics by location. Location A wants to be able to see how they are performing in relation to Location B real time. I have found canned reports real time/split skill/agent status...
  3. azphoneguy

    Reporting on CMS stats in two time zones

    Hi We recently added a remote site off of our VOIP system in another time zone. So now calls are being answered in two time zones via one PBX and CMS. Agents in both sites are skilled the same. Is there a way to define the local time zone in CMS reports for the calls being answered in the...
  4. azphoneguy

    ACS VSM Cert

    I am preparing to take the ACS exam for Voice Services Managment. The course material suggested by AVAYA is all related to project managment, customer service, and network security. If anyone has taken this exam can you confirm that this material is actually covered in the exam? Thanks

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