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Hi All! I am having a problem logging into an Option 11C. This problem just began today.... When I login (either remotely of from the maintenance terminal), I get the following: LOGI PASS? OVL428 TTY 00 SCH MTC BUG CTY 10:44 OVL111 IDLE 0 > . OVL400 00 If I then try to go to a...

Hi All! Does the ASA calculation begin when the PBX answers the call and the Call Pilot greetings/menu prompts begin, or at the end of the prompts when the caller is turned over to the control of Symposium and put in queue. We are working with a Symposium Express 4.0 All help is appreciated!

Hi All! I have a client with a CS1000 25.40b running with Symposium Express 4.0, can we install the message that would advise the customer what the current hold/queue times are? If we can, how? All help is appreciated!

Hi All! Does anyone know where I could get a programming overlay for use with a MLS 12D. Thanks for all help!

Hi All, I have set up 4 CDN's in Symposium. I needed to set up a group that would just handle simple calls, I did this in Call Pilot by adding a menu to ACD 6800, callers who need detailed info will press options 1 or 2, callers who need simple information will press 3. When the caller presses...

Hi All, Is there a load (and command) I can go to to see who is logged into a particlar ACD group? Thanks for all help!

How do I reboot CallPilot? I made some changes and the changes are not routing the new way, the calls are still taking the old programming. I figure if I reboot the CP, all will be well.

Hi All, I have a CallPilot 4.0, after making some changes using Applications Builder the Call Pilot did not seem to take the changes, it is programmed one way, but acting another. All I want to do is a manual reset to the card now. What is the correct procedure for a reset? Thanks for all help!

Hi All, I have a customer who uses Nortel's M8314 single line telephones. Most of these sets light the message waiting light when a voice mail is left, however, I have 2 phones that give stutter dial tone and no mw light. How do I get the mw lamp to light? Thanks for all help!

Hi All! I am having an issue with a symposium express 4.0 that we installed for a customer about 2 months ago. The customer wants to go back to a specific date (Sept 9th) and pull the DNIS report for that day, the problem is that when I run the report for that day, there are no stats on it. I...

Hi All, My customer has an Option 11C 25.40b with call pilot, how is remote agent observed accomplished? They also have Symposium call express 4.0 All help is appreciated!

Will CDR record (and print out) all outgoing as well as incoming calls?

Hi All! We're working with an Option 11 Rls 25.40b, with Call Pilot and Symposium Express 4.0 Can this customer get reports on specific extensions (that are not ACD agents)? If yes, how? Thanks to all!

Hi All, How do I restrict an area code (1506) from being dialed. Currently there is an SDRR=1 with (1976) being denied. How (please briefly detail) do I add the new area codes that I want to deny? Thanks for all help!!

Hi All! I have a dumb terminal plugged into the serial port on the face of thr call pilot card. This local monitor always worked for me, but when I came on-site today, the monitor screen is dark...everything is plugged in. What could the issue be (I get the same result with another dumb...

Hi All! We have a TALC card in an Option 11C that the customer wants to use for recording ACD calls. In the cable slot for the card, there is an ethernet connection to the elan hub and there is also a 9pin plug that is not connected. I have these questions: 1) Is there an IP address, if so...

Hi All, We installed a Symposium Express (4.0), we can print out the daily reports manually, but it wont do it automatically. How do I get Report Listener to open (or work). Also, is there a way to email the reports from the Symposium or export them to a file that we could access? Thank you...

Hi All, We installed a Symposium Express (4.0), we can print out the daily reports manually, but it wont do it automatically. How do I get Report Listener to open (or work). Also, is there a way to email the reports from the Symposium or export them to a file that we could access? Thank you...

Hi All! How many times can a hunt hunt? If a caller dials ext 1234 and I hunt it to ext 2345, can ext 2345 then hunt on a no answer to ext 3456 and so on? Thank You!

John, I don't know how or what the protocol for having a member contacted. John, could you please contact me at: saysh8@bellsouth.net. Thanks