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64bit driver for CMS ODBC - Anybody got one? want to have this for an SQL grab from the CMS database on a win2003 server x64. Quick response appreciated...

The issue I have is with the turret display on the Avaya. The call is being delivered by the ICM and we we can see that the ICM is passing the variable data across to the Avaya ACD but we are unable to get this data to replicate to the agent's turret. On an Aspect you define a step in the CCT to...

The issue I have is with the turret display on the Avaya. The call is being delivered by the ICM and we we can see that the ICM is passing the variable data across to the Avaya ACD but we are unable to get this data to replicate to the agent's turret. On an Aspect you define a step in the CCT to...

Confused!! Writing an MED alogorithm that is looking to see whether or not we have an Agent logged into Skill Group 99 on an Avaya or Skill Group 88 on an Aspect. The idea is that if it sees an Agent logged into one of these Skill Groups, it will take that site out of the routing logic (i.e. in...

Hi, new user to IPCC. Have been asked to add an call announcement (whisper\Call Type Announcment) to certain lines on our ICM instance. Any ideas? The agents are auto answer...

I am a PM looking to get a new wallboard installed. Can anyone please tell me how the IP address is assigned to the wallboard? Quick answers much appreciated...

We currently run V5 of Cisco ICM with an Aspect ACD using a CTI server to feed the PG's. We are looking to install a Concerto dialler with a blended functionality. Has anyone done this before? Happy to install and configure the kit as required but want to know whether there are any pitfalls...

Hi, Anyone out there used both the Aspect ACD V8+ and Sympoisum? Have an oppurtunity to move away from Aspect and onto Symposium. Any pitfalls people are aware of or anything that they know the Aspect does and the Sympoisum doesn't?? Need general thoughts around this. Thanks to all who...

If anyone can rememebr what this means when running a report from within Report Writer (and more importantly how to fix it) please let me know. This only appears when I am running reports that using dictionaries - I can pull information from individual tables. I have tried reinstalling and the...

Hi, Started this forum yonks ago and just checked for the first time in over a year! Lots of people with lots of Aspect queries etc.. Here's one. I think this is an inherited problem from V6 ACD..When a system is recycled, unless the data interlinks are deactivated, they do not come back...

Anybody have any interesting tales of Aspect horror stories? I have a few to share!.