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  • Users: croesler
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  1. croesler

    Calls Waiting in Queue on CDNs

    I'd like to be able for each CSR to have a display button on the phone to flash when calls are in queue for an application/CDN/skillset. We can see it when calls are waiting in an ACD-DN, but that only works when Symposium goes down.
  2. croesler

    RTD doesn't show skillset detail when a filter is in place.

    I'm using Symposium Web Client 4.5 and until a couple of weeks ago everything worked fine. Now I can not see the skillsets on the real-time display when a filter is applied. It is only showing me the summary, however it will show the skillsets if I export the RTD. I believe there may be a...

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