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After logging into the Netpath modem via dialup, successfully entering my username and password, I enter the Xpar command. I then see the message "The host is already in transparency mode." I then just get the Net-Path prompt back. What does this message mean and how can I access the CS1000 when...

A customer recently had a power failure thanks to Ike. When the power was restored, the CICS 4.0 came back up but the flash 2.0 doesn't work. None of the flash feature codes will work. I can call the voice mail DN and the flash answers with the log: prompt. I tried the sm mailbox and password...

On a MICS 7.0 with PRI, is there any way to conference more than three people together? I know I could conference one external and one internal, then have the second add an external and another internal, and so on, but that would tie up all of the phones pretty quickly. The set I'm using is a...

One of my customers is trying to transfer callers to a mailbox from a T7406e. When she enters the feature code, it always puts the caller on hold and never displays the "mailbox:" message. If she enters the mailbox anyway and releases, the caller is still on hold. As she's in another state, I...

I'm looking at RCC for BCM 3.7. Anyone have a link to a site where I can download actual sample reports so the customer doesn't have to look through the user guide to see what he's paying for?

I want to install a BCM50e 3.0 at one regional office and have a couple of IP sets at a branch location. Only thing making the setup difficult is both locations are franchises and their Internet access is through the franchisee's network, which they access via a VPN. The IP phones would not use...

BCM400 3.7, telephony services working ok, no voice mail, no data from the serial port, no packets from the Ethernet ports, voice mail inactive, no way to communicate with the box. Short of hardware replacement, can any of you tell me how to tell if this is caused by a bad BFT or by a bad HD?

I recently replaced an Octel system with an AVST voicemail system integrated with an Option 11 Rls, 24.24 using set emulation. The Octel used analog ports for voice paths and digital ports for cpnd info and mwi. The AVST uses digital ports for everything. When the Octel transferred a call to an...

OK, I must be losing it. I thought I could change a DN via the browser in a BCM400 3.6 but now I can't find it. Spoiled by EM in 4.0 I guess. Can someone shed some light?

I need to set up some IP sets at a remote site. They will connect via a VPN to a BCM50e 3.0 at the main site. The BCM has a public address but the BSR 222 at the remote has dynamic. Can I set up the the BSR as a Client to initiate a session and the BCM as a branch office to terminate the...

I need to set up some IP sets at a remote site. They will connect via a VPN to a BCM50e 3.0 at the main site. The BCM has a public address but the BSR 222 at the remote has dynamic. Can I set up the the BSR as a Client to initiate a session and the BCM as a branch office to terminate the...

I have a 3.2 that has a PC console that is acting up intermittently. A couple of times a day, when a call rings on the console, the screen flashes rapidly and sometimes turns blue. When it turns blue the application has to be closed and restarted and the operator has to log in again. Anyone seen...

I have a customer that I set up UM for to send his voice mail messages to his Outlook account. He has his email messages from Outlook delivered to his Blackberry but I'm not sure if the voicemail messages can be sent there as well. Has anyone else done this, if so, where can I get...

What do I need to have the ability to open Outlook contacts and place a call by clicking on a contact, using a BCM50 3.0? I'm sure I would need the CTI license and UM, anything else? How difficult is this to configure?

I have a 3640 that I'm trying to reset the password on and I can't send a break sequence from my HP laptop. I have a USB to serial converter that works fine for configuring Cisco devices, but I just can't send a break. I've tried Hyperterminal, Putty, and HotVT. I've done key remapping and just...

I have a Norstar Messaging 100 on a CICS 6.0 and I want the Gen Del mailbox to stop answering calls. I unchecked the "enable General Delivery Mailbox" check box and reset the CP, but after the caller makes a choice from the CCR tree and gets sent to a receptionist, they get 12 rings (drt...

I could probably Google this and find the answer, but I'm kinda lazy tonight, so I'm hoping someone could suggest something. I need a clear cover for a T7316E that will be deployed in a very dirty location that I can use to protect the set, but yet will still allow the user to hang up the...

How do I log into f983 in the BCM50 3.0? If I do f981 and log into mb 102, I get the sysadmin mailbox and can change the password, record greeting, etrc. If I use f983 and use the same password, I get an invalid password message. I recall that you couldn't use f983 on earlier versions of the BCM...

Have any of you been able to put Unified Messaging on the Gen Del mailbox? I need to be able to receive an email when a message is left in it.

It's been awhile since I set up talk back paging. As I remember, the output on the Valcom talkback unit has to be connected to a line port on the KSU. Anyone have a guide or more info on this?