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Scenario is when one call is active on a 9608 the transfer soft key is available. As soon as a second call comes into that phone, the transfer option is no longer available. Only hold call or drop call is. I tried adding extra call-appearances and it made no difference. This is on CM 8.1. I...

I have a BCM50 set up using a CCR tree to up front all calls. One of the choices transfers to a hunt group, which is a key on all the phones. The issue is when a caller makes this choice, their outside caller ID is not being carried over to the hunt group. Is there a way to accomplish this?

I have a CP 1006r release 5.1.3. I have one application that I cannot access. It shows locked and I get the pop up box that says it is locked if opened it cannot be recovered from another copy. When I hit ok another box, which I have never seen before pops up, " File has an invalid version...

I have a CS1000M. release 7.6. I am seeing some CRMN001 errors on the TTY. The system is configured for 20000 call registers ( should be plenty ). When I look in PDT and do a sl1qShow it shows the " Print " Q as using 17500 of them. The customer does use a call accounting set up with a buffer...

I have a Avaya CM Release 6.2 that has been installed for about three years. In the last two weeks we have seen phones randomly rebooting and it is getting worse. The phones are in different area's of the building, so different network switches ( Extreme POE ). My thought was something on the...

CallPilot 1006, release 5. Is there a way to run a stale mailbox audit? I am looking to delete old, non used mailboxes.

I had a old BCM 50 sitting in a box for years. I decided to set up in my home office. I could not remember the password so I factory defaulted it. This allowed me to access it via the default password. Problem is is wiped out the keycode. I could not figure out a way to regenerate in the KRS (...

I have a customer that pulls daily reports from an old school printer / TTY port. The system is a CS1K release 7.6. I have to think there has to a better way of doing this. Anyone know of a program that will communicate with the switch and have some GUI interface?

I have a customer that still uses the 2000 series phones. They are a large, busy customer. I am constantly adding/changing phones. I type them out using the small label sheet that comes with refurbished phones. I remember way back you could buy an entire full size page of them, which would be...

I am installing two base stations and six phones overall. Four on the first base, two on the second. I have everything programmed ( BCM 450 ), wired out to the base stations. I assigned the unique ports for the phones and registered them all. I cannot get any of them to work. The display will...

Does anyone know the procedure to reset a 1230 back to factory defaults? I was given this but either I am doing it wrong or this procedure does not work: Key sequence: *-*-7-3-6-3-9-<<MAC address of phone>>-#-# 73639 = RENEW on the keypad For example, MAC address A1B2C3D4E5F6 can be...

I have a CP that is having an issue with an application, the time of day is set to 6:30, calls reaching the menu will be sent to Symposium after this time. Problem is Call Pilot seems to be one hour behind and won't send the call until 7:30. I have verified the server has the correct time and...

Can this be done? I can Telnet into the shell. I have looked through all the admin_help commands and do not see a reboot or restart command. We are working on setting up SIP trunks between two sites and this would make things easier.

I am trying to configure a PRI on an older Option 11. I do not see ISDN in the CDB. It should be with the NET_DATA. I checked and the switch does have package 145 ( ISDN ). It does not have package 233 ( BRIT ). Not sure if it needs it? What I am missing here? Been a while since I worked on one...

I have a customer that is still using the old school standard ACD package ( no Symposium ) with serial printers. Is there any secondary software that can take the raw data from the PTY port and put it a fancy Windows style document? The switch is a CS1000M ( release 5.0 ). These printers are a...

I have a older Option 11c ( Release 25.40b ) that has two ethernet expansion cabinets. Currently the switch is down ( keeps Sysloading but will not INI). If I remove the ethernet expansion daughterboard on main SSC card, the switch will come up. I replaced the DB thinking it was defective, same...

I have a CS1000E, Release 5.0 ( CPPM )that is having some strange disconnect issues between sites ( over T1 Tie lines ). I know the MGC Loadware is an older version ( MGCCAH17 ) and I would like to update this. I have done the Loadware Comparison Report: MGC Only via the ESPL site. It * looks *...

I have a 600R release 5.0. I am building the main AA and need to have a option for a prescription refill mailbox, where the patient calls in, and will be prompted to leave information. From what I have researched, voice forms is exactly what I need. Only problem is, I cannot find any information...

I have a CS1000E and a CS1000M connected via a standard T1 Tie line. Out of now where last week when dialing a 4 digit call across the Tie line, the CS1000E does not show the CPND anymore on a outbound call, or when calling it from the CS1000M end. It will show the 4 digits and that is all. I...

I am installing a new 600r. I am having troubles getting the channels to come up. The DSP's look fine, but the DS30 are in remote offline state. I have tried to start and stop them with no change. Can anyone confirm if I need a cross-over cable from the MGate card to the CP server DS30 location...