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Good afternoon. We are running an Avaya S8300 PBX with Communication Manager. We are trying to configure a mailbox with a class of service that plays a message then hangs up. I've tried the Bulletin Board COS, but it doesn't work the way I've just described. I have no training on this PBX, so...

Good afternoon. We are having problems accessing a NEAX MAIL system using the remote access number. When you dial the number, instead of being prompted for the security code and password, the system says "I'm going to ask several questions. After each, please reply". On-site users can retrieve...

Good morning, Merlin techs. Need help using an MFM card to install an answering machine on an extension. The only info I was able to find was through this forum. The phone system is running Merlin Magix version 4 release 7.0. What I've done so far: 1) Turned off coverage to their existing VM...

Good morning. I have a Dterm series I phone connected to a NEAX 2000 IPS PBX that is no longer accepting calls. When you call the number, you hear a message stating "the person you are trying to reach is not accepting calls at this time. Please try again later". I thought that DND may have been...

Good morning. Forgive me if this is a stupid question, but I don't work with the Legend system very often. I have a phone with a personal line programmed on it. When callers call the personal number and the employee doesn't answer, the call rolls over to voice mail. However, when he is using...

Hello. I am just learning the Merlin Legend phone systems and need assistance with this particular problem. Forgive me if this is a dumb question with an obvious answer: All users can make long-distance calls, but only the secretary (operator phone) can make certain local calls. She can reach...