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Hi all, we currently have this minor alarm after our maintainer made some changes between sites. When i run the failed-ip-network-region I can see clearly we have problems on a few NR's between the sites, BUT our maintainer says because we don't have ping turned on with have to live with it...

Hi all, I have set up DS1's for CAS and assigned a number of stations to those ports and agents to the stations in port extensions with AAS=y as it's suppose to work with an IVR. Hunt groups all set as well. The problem I'm having is the stations keep going out-of-service. I have busied and...

Hi all, I have a problem with speed dials/VDN's and VAR's I'm trying to save on Vectors here, so the idea is to point different VDN's to the same Vector but putting the speed dial number on each VDN in V1. example VDN 8000 - V1 =9001 speed dial number here When i put a trace on the VDN i can...

Hi all, looks like 3.1.5 service pack #0 is now out as of the 6 October 08. lots of new fixs and a PCN is also out. lever.

Does any know of a company near London UK who can help with completing this exam (CompTIA certification ) Regards, lever

Hi All, I have been asked by networks it there is a way to “tag” the packets as they leave the server/Cajun for the VoIP calls over the IP trunk between two sites. This would enable them to ID the packets and therefore priorities the traffic. I see the priority in the Medpros, just not sure...

Hi all, I have serched this site and read as much as possible from the docs, but I cannot find the answer to this problem. I have set up IP trunks between two S8710's and everything looks ok. I can dial the TAC then the number but i don't see the call getting out. 0011/001 T00091...

Hi all, I've run into a wall on this and wondered if anyone could help? I have copied a report from Custom rpts into Designer. Added a new query changing one colume only. Insert the new table witht the query, and if i only run one day it's ok, if i run multible days then it shows the same VDN's...

Ok all, can this be done? I have tried but just can't get my head around this one. Site A has an oncall rota working with VAR's and this works great! I can dial in and change to any on call tech's mobile. I would like to set up site B to route to site A using a VEC in site B with a route...

Hi all, this has been talked about in the past, and my question is similar. I know i have to busy standby, shut Active, shut standby, then pull the plug on the G650's, but what about any adjunts that hang off the system. Do they need to be powered down first? 8710. Thanks for any help, lever.

Does anyone know, or had problems with Multiple CMS logins? This was before my time (honest), someone has made up these logins and I now see around 6 of them all logged in. It looks like a user name so before sending an email to them I want some feed back from any of you if you've experienced...

Hi, anyone in the UK looked at the difference in cost between Mobex and setting up EC500? Cheers, lever

Hi All, trying to do a back on a remote site up as suggested by our maintainers, because they may have to replace the unit. They are on thier way down to site, but the backup has failed twice saying "Corrupted CD-RW" please replace media. I had an IT chap with a handfull of CD-R's trying most...

Does anyone know if there is something out there to replace Callback Manager yet? Ours is 4-5 yrs old and showing signs of aging badly. Cheers, lever

I'm going mad with this...... it keeps Q-ing to Skill 1 during the day, when it should Q to skill 5. I've done loads of these but can't see it. Help (sob) lever 01 wait-time 2 secs hearing ringback 02 goto vector 99@step 1 if staffed-agents in skill 98 > 0 03 goto step 11 if time-of-day...

Hi all, I've checked the FAQ's and done search but can't find the answer to this question. I even gone through the Excel help !! But alas to no avail. So over to any Excel guru's out there. Total Calls 550 Abandon Calls 84 Answered Calls 466...

Hi All, does anyone know were i can find out if a V7 TN2215 will be ok with a G3rV11 ? I have all V4 TN2215 Analog cards at the moment, just want to make sure but seem to find any help. Cheers, lever.

Has anyone set up Account Code Dialing. I need to set up a Polycom for Conference calls and use a Account Code so we can see the calls made on our call logger. We have a G3r v12. Thanks, lever.

Hi all, Can anyone help with this. A user cannot connect to CentreVu Supervisor to run reports. They get the error message.... The operation could not be completed Error 5 Location : Main_DoAction Wer'e using Ver 12 on the CMS. Box is sun OS 5.8 and the software is v11.0 FN02 This has been...

Hi all, I've a Hicom 150 ver 2.2 SNMP. I can't seem to change/add Hold, Mute or a Conference button. Also does anyone know why some stns can use the mailbox button to dial their message and other can't? I'm using Ass C and I don't see anything different from one stn to the next apart from types...