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We are having some problems getting Supervisor working using SSH under Citrix. It works fine using telnet. When you try and login you get a 'failed to open communication port' error. If you use manual login you get the server banner and username/password prompt, at the point where you would...

Any ideas on this one? The system is running a MAPD card with a CVLAN connection to a CISCO PG, adjunct routing is used to route calls. System is fine and stable, no problems. We add some skills. Now sometimes when changes are made to agents in those specific skills the system looses the...

Having some real problems getting annoumcents uploaded to a VAL board. Started by using VAL manager, when I try a transfer I get errors in the log about disable/enable filesystem not valid commands. When I try to just FTP the annoucment goes to the board, but will not play, the call just...

What network response times would you expect to see between S87xx media servers and IPSI cards?

Upgraded all handsets to 2.887 recently, one of the agents just noticed a problem. When a call arrives with the agent the incoming CLI is displayed properly on the top of the screen (4622SW IP), but only the first 3 digits are displayed in the incoming answered call log. This only happens when...

A couple of questions, If during a reset a phone cannot get to its ftp server to restore buttons labels, what happens? Is there a way to put the address for a backup ftp server in the settings file?

We have an estate of 4610SW and 4622SW IP Phones. They currently use a TFTP server to get firmware updates and FTP to upload/download configurations. Can we use SFTP for either of these functions? Or is there another more secure approach?

Does anyone have or know where to obtain exam prep material for the CompTIA Convergence + exam, I'm taking it as part of Avaya ACA. Would love to get my hands on mock papers, but the only ones I can find are the westnet ones and they are $900....

Can anyone point me to some docuemtation for AES logs and their contents? Alternativly what actually does this mean? We get one every two minutes. ERROR:FYI:asailink:hold_message:No application for message -- ABORT CRV(0,7f) on node signal01

I need to change the layout of the aux buttons on my 4622 estate. Is there anyway to get them to re-read their backups off the ftp server without actually using reset ip-stations?

Has anyone had any problems getting intermittant "dead tone" or NU when dialling out using 4622's or 4610's? The problem doesnt appear to be trunk related....

Can anyone provide some information regarding the resiliance of IPSI - Media Servers connections in an ESS environment. Do the IPSI cards maintain connections with both servers in the active pair, or with just the active server in the active pair? What would be the effect of a loss of network...

First post, Hello! Does anyone know the effect on exisitng station buttons and CMS data when switching a system from one digit aux codes to two digits?