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  • Users: clindsay1
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  1. clindsay1

    Downgrade from 11.1 to 11.0 SP5 issues

    I received a new IPO and SD with 11.1, I am trying to downgrade it to 11.0 SP5 with no luck. I have taken the same process that I have for years to upgrade/downgrade systems. Loaded Admin 11.0 SP5 on my computer, Did a Format SD and Recreate SD. Everything completes successfully. When I put the...
  2. clindsay1

    Valcom SIP Paging

    Does anyone have experience with Valcom SIP Paging? I have a VIP-130AL, installed the 3rd Party IP licenses on version R10.1 It rings busy when I try to page to the extension. It seems to be due to it not registering. In Monitor it just continuously shows the message below. I used this following...
  3. clindsay1

    AT&T SIP Configuration

    This is my first AT&T Flex SIP implementation. I have done several with other SIP providers with no concerns or issues. My other provider has always had an SBC onsite and I would just add an IP to LAN2 and put the SBC address in the ITSP proxy field. AT&T has provided 6 IPs and I am not sure...
  4. clindsay1

    VM Pro transfer call to external number

    I have a night greeting module setup to press 9 to be connected to a support rep. I have 9 configured for a transfer to a dummy extension with unconditional forward turned on. When I call in from outside and press 9 it immediately disconnect the call. I am using SIP trunks. Any ideas? Thanks
  5. clindsay1

    Transfer calls from VM Pro to HG then back to VM Pro

    Currently the call route points to dest "VM:checkCondition" then during business hours rings the main hunt group and after hours it goes directly to night message. The customer would like to calls to hit "VM:checkConditions" then ring the main hunt group during the day and if not answered after...
  6. clindsay1

    Route calls to an automated attendant after ringing a user or hunt group

    Currently the call route points to dest "VM:checkCondition" then during business hours rings the main hunt group and after hours it goes directly to night message. I would like to calls to hit "VM:checkConditions" then ring the main hunt group during the day and if not answered after 5 rings be...
  7. clindsay1

    VM Pro Base Wav file cross reference

    Does anyone have a cross reference for what base wav file is for? I am looking for a word document or something that says "base210" Then what ever the message thats recorded says. Thanks for the help
  8. clindsay1

    Transfer call to sales group then back to AA if no answer

    I have a customer that would like something like this. Calls comes in, AA answers, caller chooses 2 for sales. VM Pro transfers to the sales group. No one answers, caller then gets a prompt to press 1 to leave a message or 2 to continue to hold. Currently I have it setup so calls comes in, AA...
  9. clindsay1

    Downgrade from 9.1.4.0 to 9.0.4.0

    I did an upgrade today from 9.0.4.0 to 9.1.4.0, I need to revert it back, It won't seem to let me downgrade. When I open "Select IP Office" I see the IPO with the correct IP and 9.1.4 version, but it is grayed out and wont let me choose it. Any ideas? Thanks
  10. clindsay1

    Issues with Analog extension

    I am running IPO 9.1 with external SIP Trunks and 9608 IP Phones. I have a Combo6210/ATM4 Card installed. I am using one of the analog station ports on it for an analog phone. The issue is when I place/receive an external call, The call rings into but when the person picks up, neither party can...
  11. clindsay1

    Busy Lamp with Automatic Intercom R9.0.7.0 build 983

    I have a customer that has BM12 modules attached to 9508's. Each extension is programmed for automatic intercom to a button on the BM12. They want the busy lamp to light if the user is on the phone. Is that possible? I can only get that to work if I set the button as a "user" Thanks!
  12. clindsay1

    VM Pro will not answer external or internal calls

    VM Pro running on Windows 2008 SBS will not answer calls (outside AA or internal extension VM) The service starts and I can login to the VM Pro client, the IPO IP is listed on the top left. It never displays the groups or users like it should. I have disabled windows firewall. My call route is...
  13. clindsay1

    Merge VM Pro .mdb files

    I have two VM Pro systems .mdb files, They each have different Modules/Conditions. I would like to merge those two together, so I don't have to build both again. Is there a way that can be done?
  14. clindsay1

    On hold queue setup

    VM Pro 9.0.4.0 Build 18 / IPO 9.0.4.0 Build 965 Looking to setup an on hold queue during the day. Currently calls comes in during the day, rings the main incoming group 5 times, then goes to the auto attendant. Caller can press 1 to be transferred to the front desk group, it rings the front...
  15. clindsay1

    Voicemail to Email will not send - VM Pro 9.0.4.0 Build 18 / IPO 9.0.4.0 Build 965

    VM Pro 9.0.4.0 Build 18 / IPO 9.0.4.0 Build 965 Voicemail to email will not send. I have all the SMTP settings in IPO. I have an email added to the user. I do get alarms sent (phones disconnected, invalid logins, etc) I just can't seem to get the voicemails to send to the email. Any help would...
  16. clindsay1

    VM Pro will not go into Night or Holiday mode

    VM Pro 9.0.4.0 Build 18 / IPO 9.0.4.0 Build 965 I am having an issue where the system only follows the day menu. I have a Day, Night, and Holiday Module built. Scheduler has a test condition for Holiday and Day. It is currently Setup to test Condition Holiday (true - go to holiday attendant...
  17. clindsay1

    Remote Access to Voicemail VM Pro

    I have an Emergency mailbox setup in VM Pro, I have it setup to press 7 on AA, that is sent to GetMail. I have setup source numbers on the Emergency ext that correlates to the numbers that the employee will be calling from. When the user calls in, presses 7 for the the mailbox, it still asks...
  18. clindsay1

    Caller ID on VM Pro Outcalling

    thread940-1679970 We have an emergency mailbox that is configured for outcalling to cell phones to let us know there is a message in there. The problem we are having is that when it is ringing the cell phone, it is displaying "blocked" for the caller ID. The phone that the mailbox is associated...
  19. clindsay1

    Valcom V2001-A Paging with IPO Version 9

    I have a Valcom V2001-A with one 5 watt loudspeaker attached. I have used this setup in the past on IPO with no issues. The system is IPO version 9.0.400.965 with one Combo6210/ATM4 V2 card and 10 9608G IP Phones. I configured extension 208 as a "paging speaker" I configured a button on the...
  20. clindsay1

    Voicemail Notifcation to Outside number

    I have a customer that wants to setup the following. They run a 24/7 Heating/Cooling service. If a call comes in after 5pm it will go to voice mail. Once the caller leaves a message. IPO needs to call and email the service tech that is "on call" that specific week. I am open to suggestions on...

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