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  • Users: Blighter
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  1. Blighter

    Network Call Forward to PLDN

    Hi I have three offices that were not able to call forward between sites, although they could dial each other's DN's from site to site. I set TRNX and EXTT to YES in Net_data. It worked fine for call forwarding using normal DN's, however Call Forward fails when the users try to call forward...
  2. Blighter

    Taking Music off hold rls 5

    Hi I have taken music off the IAO trunk and just have silence on hold, no beep beep's! I know that on older M1/CS1000's you have to change the dip on the conference card to set this up, but on 5.0 with a CPPM there are no conference cards Does anyone know how to add the beep beeps on hold...
  3. Blighter

    Smile database update issue

    Smile pc console - Carried out some names changes using OTM - Old names are displayed on the Smile, not the new ones after doing global update from OTM. PBX reflects the names updated on the Smile. Anyone got any ideas as to what may be wrong? Thanks
  4. Blighter

    Unified Messaging: Runtime error

    Hi Can you help? I've got this problem on Outlook 2003 with the Unified Messaging. Basically, you get a run time error for outlook when you try to open a call pilot voice message. It then crashes outlook i.e. outlook becomes unresponsive. This is not happening all the time, but on a number...
  5. Blighter

    Unified Messaging

    Hi Can you help? I've got this problem on Outlook 2003 with the Unified Messaging. Basically, you get a run time error for outlook when you try to open a call pilot voice message. It then crashes outlook i.e. outlook becomes unresponsive. This is not happening all the time, but on a number...
  6. Blighter

    Maia

    Hi Can anyone tell me what the command is for accessing a MAIA remote access box? I can connect to the box and I know what commands I need to use once I have the command prompt, but I can't for the life of me remember how to get to the command line! Would be greatful for any assistance...
  7. Blighter

    DDI Names do not show

    Hi All Wondering if you had come across this problem. We have DDI names programmed in ld95 (IDC section), calls are answered and the names do not appear, however if you put the caller on hold and then retrieve the call the name displays. Anyone know a fix for this? Thanks Blighter
  8. Blighter

    'Inskins' Call Pilot 03.03.06 - Keyboard doesn't respond properly

    'Inskins' Call Pilot 03.03.06- Keyboard doesn't respond properly when I re-attach keyboard to the call pilot - Some keys respond, some keys don't, the caps lock key even enters a character when pressed! Will I need to reboot call pilot to get the keyboard working? Will I have to do this each...
  9. Blighter

    VPN Call Forward issue

    I have a problem that has occurred since we had a re-install and I can't seem to find what settings have changed. I have VPN numbers that can be dialled over an IDA route, but cannot be forwarded over that route, yet it works on a PRI2 route. The other strange thing is that I can forward to...
  10. Blighter

    SCCS 3.0 - Cannot run reports on new client install

    I've just installed Client on two new users PC's - Installation went v. smoothly - however when I ran a report I was given the following error; 'There was an error while trying to print report! Failed to access information from report file' - or the reports window freezes. Each time this...
  11. Blighter

    OTM: Traffic Analysis - Each hour's stats appear twice in report

    Hi Anyone come across this before. I have recently upgraded from MAT 6 to OTM 1.2 - I have set up the traffic collection on the pbx to be collected once a day at 22:30hrs. When I run a traffic report, ie console customer report, the entry for each hour has a duplicate line of stats below it...
  12. Blighter

    GRTD: Data Collection Window not showing all applications

    Hi All GRTD: Now this is an application I don't look at more than once in a blue moon! I have a user's GRTD billboard which is now showing 'Calls Answered' that Interval (24hours) as zero. The user says that prior to the weekend it always displayed correctly. When I checked, the Data...
  13. Blighter

    How do I acquire CDN's in Call Pilot 1.07

    Hi All Does any one know the procedure to acquire CDN's in Call Pilot 1.07? I have created the CDN and I have run config Wizard and rebooted, but this hasn't done the trick. There are already CDN's acquired, but this was done before I took over the system. Many thanks Blighter
  14. Blighter

    3904 sets locking up

    Hi all I have a large 81c which has about 4000 x 3904 sets. And I am getting about half a dozen phones a day which are locking up. Some users say that the forward function doesn't work (their phones display transfer held), yet when I trac the TN it says the phone is forwarded. The user cannot...
  15. Blighter

    OTM Connection to Mail - Softkeys not working

    Hi all Can anyone shed any light on the following issue? I have OTM set up, so that my on-site engineer can access mail, using a system icon in the Navigator window or the VT220 maintenance terminal, which connects thru pdt. When using the VT220 maint term, it is slow and I cannot use CTRL ]...
  16. Blighter

    Does anyone know how to suppress ACOD?

    Hi Does anyone know how to suppress ACOD? Can anyone help? The background to this problem is as follows; Site A and Site B are connected by a 2mb Tie line. There is an Octel vmail system on Site A. DN1234 on site B forwards to vmail at site A, on 'no answer' and 'busy'. If an external...
  17. Blighter

    ACOD Barring

    Hi All Does anyone know how to prevent ACOD being used to dial out instead of AC1 and AC2? Many thanks in advance for your help Regards Blighter
  18. Blighter

    NCOS Group Limits

    Hi All I have a customer who insists that I set up more than 8 NCOS groups (0 to 7) for his phonesets. I know that there are potentially 99 NCOS groups, but I thought that 8 to 99 were for ESN Time of Day Routing Controls. However, against my better judgement I have attempted to set this up...
  19. Blighter

    Remote Office 9150 phone buzzes instead of ringing

    Hi Has anyone come across a problem where a Remote Office 9150 phone buzzes, like an acd phone with a headset, instead of giving ringtone? We cannot see any obvious reasons in the TNB as to why. Many thanks

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