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We're running into a very unusual situation with the initial power up of a system we're going to install for a customer. When we power up the system (control unit, 2 Combo cards, and a Ds8) it appears to go through all the normal automatic upgrade processes you see (flashing LED's, clicking on a...

Been going through my first experiences with R11 these last 2 weeks, and am coming across the annoyance of Manager listing what IP/H323 extensions don't have a password on them, and now discovered if I want to blank-out a digital or analog port, it can't be done. Seem to need to have an...

Beyond going into Putty and changing permissions in Linux, is there a better way I can clear out logs from the vmpro/logs folder on a Server Edition Primary server? Looked in Platform View on 7071, tried archiving under Download in the Logs view, hoping that from there I could just delete the...

I saw one other post re: this, but would like to present my situation. With this being so new, not sure whose had a chance to mess with it. After cutting over a customer to their 10.1 Server Edition from a Nortel CS1K, we found out one department was using what sounded like an MADN button(s) to...

I have a customer who, unbelievably, wants to deploy E129's to majority of their users. I've spent some time messing with cfg.xml to see what I can control as to what users can and cannot do on these phones. I'm troubled by the fact they can mess with the phone's config and factory settings...

Discovered this little nugget today, not sure anyone else has. Customer is on 10.1 Select Edition. It appears when you are the first party to enter a meet me conference, you will hear MOH/on-hold tone until a 2nd party arrives. I spent hours on this thinking I was doing something wrong, until...

I am working on a meet me conference call flow for a customer who is coming off a Nortel. He tells me his conferencing set up has 10 general meeting ID's, and upon entering each, participant can have their name recorded and announces on their entry, and apparently on exit, to the rest of the...

I have a customer with an IP500v2 at 9.1.7 that has about 14 small, remote locations in different cities and states containing IP sets that register back to it. These sites are dialing out dual PRI's on the 500v2. We are partnering with 911 ETC so that these remote locations' 911 calls route to...

We have a customer at 9.1.4, who we recently added three sites into their SCN. All three sites have their own local analog trunks, and the SCN is used for centralized VM and site-to-site dialing. One of these new sites is using analog centrex lines for its source of external dialtone. We...

Hi all. Planning out an upgrade for a customer who is on 8.1 for Server Edition, 8.1.91 to be exact, with 31 nodes (29 are 500's). They will be migrating over to 9.1 Select, and we'll be replacing their existing DL 360's with the R620's. While I probably should be concerned, the change to the...

We have a volume customer who is replacing Nortels at their retail stores, all of which pipe music through their overhead speakers when an overphead page is not being initiated. For the IP Office, the paging connection is on a station port set to paging speaker because the desire is to simulcast...

I have a customer who wants to use one of their analog trunks as dual purpose, for incoming FAX and to make/receive calls. They are at 8.1 (69) or 8.1 (73), depending on location, and their VM Pro server is the UC110 module. We have all of their analog lines being answered by a VM Pro module...

Not sure if this is an 8.1 bug, or the use of the call type greetings in a hunt group voicemail box has never really worked before. I've not heard any previous complaints about it. When a call is routed to the hunt group VM box out of hours, it still plays what was recorded for "all calls". I...

I received an email from a customer showing me what one of his staff members experienced. Basically, the user was on a call with an outside caller when he suddenly heard a beep. A few minutes after hearing the beep, a very low voice said "can you hear me?"; he responded "yes I can hear you". The...

Recently installed a new IP Office 500 at release 5.0 with VM Pro in a large office, about 70 users. The manager of the office would like us to limit the capacity of the voicemail boxes of her staff. I guess they're a bit understaffed and anticipate tons of messages being left on their phones...