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I have a client who acquired a site with an NEC SV8100 and currently has about 5 sites on IPOffice that he wants to be able to link to the NEC. I saw this post but it looked like they were doing it locally through a local trunk. Does anyone have any experience connecting these 2 types of...

I have a site where they insisted on the name of the person showing up when they transferred to an extn. The name wouldn't show up even though it was in the directory labeling, the only thing i could figure out was because it didn't have a phone and was configured on a digital port. I moved...

I'm just going to say it Salesman. This is a 4 letter word. Ours so happens to think it would not be difficult to restore a Mitel system to factory defaults wiping all programming and voice mail without damaging the system. With these salesmen there, of course, is never any mention of model...

I have a merlin II system that everyime we try to transfer to an extn in the 2x range it goes to extn 22. this is happening on every phone, so its not a jammed 2 key. Any ideas? I believe this system was defaulted as i have to re-program everything the other day and is when this issue occurred.

Has anyone ever gotten this to work by dialing x76? I am able to get the modem and handshake but it is saying the user/pass is incorrect on my dial up connection. I am using the same username and password that i successfully use with a LAN connection From the manual: "Remote access requires...

based on the partner newslatter today am i to assume that the new exam is going to include BCM questions?

I have an extn that the VM will not answer. It will ring the 5 times like the group cover is set to, and then it will ring the operator. I have verified the extn is not forwarded anywhere and is not covered. Below is a print of the extn. any thoughts? Thanks. ----- Site: Manual...

How well does the remote access card work? Can you do everything remotely that you can do onsite?

I have a customer that wants to have a message that plays if they don't answer the phone within a few rings. Sure, that's fine we can set an AA and have it says we will be right with you or what have you. After this it will just continuously ring at x 10 correct? I don't believe there is a...

Ever since upgrading to the latest 5.0 MR the SSA is showing a false alarm instance every time I save the config. has anyone ever seen this? the alarm is "Attempt to use a feature for which no license is installed. License type:IP500 universal PRI (Additional Channels)" there is not even a...

Does anyone have a good guide on setting up the Mediatrix 1120 with the BCM50? I found a document on nortel's site, but its not there anymore. http://support.nortel.com/go/main.jsp?cscat=DOCDETAIL&id=435342&poid=8236. This setup was already implemented by someone else and working up until the...

Anyone ever come across where the time is 4 hrs ahead of the server? This does not make any sense to me. I have tried setting the time server to the IP address of the VM Pro server and an NIST server. both cases, the time is 4 minutes ahead. In either case im not sure why its not pulling the...

based off the feature reference guide calls that come into a phone on a coverage button will not be forwarded. "Calls received on any type of Cover button are not forwarded. If a coverage receiver has activated any type of Remote Call Forwarding, calls sent to that extension by Coverage are not...

Is there a version of Partner Voice Mail that can either disable the option 0 or set it to go to a mailbox instead of x10? Also need to be able to disable tie timeout xfer to x10 or have it go to the same mailbox.

I have a Magix 4.0 switch with merlin messaging. does anyone know why the time isn't syncing with the processor? I had to manually change it with the instructions in the manual and noticed the manual says: "Setting the System Date and Time is required only with MERLIN LEGEND Communications...

has anyone had experience with the Tapit software? is it pretty easy to get installed and going or is it better to go with the ezbox?

I am having trouble with an overflow. I have a site where one of the options is ringing calling group 773. If the group 773 does not answer we want it to go to the operator. i have setup another calling group of 775 and added the operator extn of 400 to it. I have set the overflow of 773 to...

I have a lot of sites that i do maintenance on and they somehow "accidentally" turn on forwarding to another extension. Is there a way to disable this through WIN SPM? Sometimes i can get them to follow directions and walk them through turning it off, but other times the operator is not so...

I have been able to find how to reset the Admin VM password with the help of searching this forum, however I have been unable to find how to change the password now that it is defaulted. i found the official Nortel guide, with the help of this forum, and all it says is to make sure you change...

Ever since we had an additional T1 added when calling out it is showing up as an international call ie +1XXXXXXXXXX. This is causing it so that when our employees are trying to call back that it is trying to dial 011 and the number. Is there a simple way to fix this? We are using an Option 11...