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  • Users: jjjtj
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  1. jjjtj

    OB dialing w/ all zero's for DID won't dial area code 740

    I have agents that show all zeros as their DID when dialing out. They have not problem dialing any area code except 740. If the ext has a a zero DID I can not get through to 740 numbers. If I user their regular DID number, the call goes through. I have tested this over all the other TG's in...
  2. jjjtj

    CMS Report

    I am pretty sure I can do this without having to call AVAYA and pay for this, but I need a CMS report that show by agent how many calls received that were less then 30 seconds or less, in addition they want the report to list the agents name.
  3. jjjtj

    Call Block for Time Zone

    I have a group of agents in the same COR. I need to block them from calling all California area codes before 11am EST. HELP!!!

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