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  • Users: joezzz
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  1. joezzz

    Avaya 1608 IP Phone backlight

    Hi all, I have this customer who has 1608 IP Phones in Low lit rooms who would like that the displays turn off when the phone sits idle for 1 minute. How do I achieve this on the IP office. Currently it takes a few hours before it goes off and they'd like that it goes off after 1 minute...
  2. joezzz

    FNA on Avaya ip office to Autoattendant

    HI ALL, just wondering if and how can calls into a business terminating at the receptionist's phone be forwarded to the Start point of Auto attendant if that call goes unanswered? thanks much
  3. joezzz

    How do I reroute incoming calls from Auto attendant to an extension?

    Hi again, I have an incoming call route to the main Extension 200 routed to VM:AutoAttendant thus the Auto attendant answers ok... however if I need to give the user at extn 200 the ability to reroute her incoming call route straight to her extension 200 so she could be able to answer incoming...
  4. joezzz

    Auto attendant on Avaya VmPRO (ip office)

    Hi all , I currently have an auto attendant setup on VMPRO. The Tree goes from start point-----to Test Condition (work hours) on True it goes to MENU From menu the callers have the option to dial 1-6 for six departments On False option on the TEST condition (out of work hours) the call...
  5. joezzz

    R2 signalling from Nortel DMS

    Hi all, I currently have an R2 E1 circuit off a Nortel DMS via ADC Campus modems using G703 interface cards to an AVAYA IP OFFICE through a balun to the PRI card of the IP OFFICE. I have the Line setup as E1-R2 Universal 30 channels and I'm wondering why can't subscribers who block their...
  6. joezzz

    ARS Shortcodes

    Hi all, I have an Ip office which uses short codes on the ARS main to direct calls appropriately. i currently have example code------- 011XXXXXXXXXXXX (10 XS) TEL NO ----011N FEATURE----DIAL LINEGROUP--0 (LINE GRP 0 IS MY T1 TRUNKS) FORCED AUTH CODE THIS ABOVE WORKS WELL FOR THE UK, HOWEVER...
  7. joezzz

    Avaya Ip office , DMS 100

    Hi Guys, I have an Ip Office with an E1 R2 circuit as the main trunks to it coming from a Nortel DMS100 switch.A few of the circuits on the E1 are set to NOCLI so that customers with their caller ID withheld will not show on the avaya Ip office set display.However, when a withheld caller calls...
  8. joezzz

    blocking internal clid

    Hi all , the boss at this office wants to be able to call any extension without his name or number showing up on that person's clid display How do I go about getting this done please. Avaya ip office 9.0 500 v2 thanks much
  9. joezzz

    Avaya 3641 ip wireless phone setup on IP office

    Hi all, I have been searching for the setup docs or help to have a few 3641 sets configured and work on an Avaya IP office. What are the prerequisites? do I need the Avaya Voice Priority Processor for two wireless phones? I just need some guidelines or setup docs for this please. thanks much
  10. joezzz

    ip office

    Hi all, I have an Ip office sitted on an small lan at site A with an adsl connection , a remote office at site B with an adsl which is not connected to A .I would like to have a 1608 IP phone at site B connect back to the IP office at site A via natted ports on the site A modem. what ports...
  11. joezzz

    Transfer

    hi all, I have an Avaya IP office with analog sets, caller 1 calls in from outside to extension 1234 (analog 6211), call is answered at 1234. the caller 1 requests to speak to extn 1333. whenever I hit the flash to try a transfer it hangs up the call and caller 1 is lost. how do I get to...
  12. joezzz

    AVAYA 3641 IP Phone setup on ip office SCN

    Hi all, I have been searching for documentation to have the 3641 Wireless phones setup on an Avaya Ip office SCN to no avail. Could someone enlighten me on the necessary steps to have this up and working . I am lost for now. thanks much
  13. joezzz

    can't view authorisation codes on operator or manager logon

    Hi all, I have a small problem here , I can view & edit authorization codes when I logon as Administrator but can't view or edit them when I logon as OPERATOR or MANAGER . please help someone because I would like the manager to have the ability to view and edit authorization codes. please help
  14. joezzz

    E1 R2 caller ID issue please help

    How do i get caller ID to be displayed by called party when i call from an IP office via my E1 R2 PRI circuit?
  15. joezzz

    IP Office E1 R2 PRI SHOWS NO OUTGOING CALLER ID (UNKNOWN)

    Hi All, I have a setup with an Ip office connecting to the Telco with and E1R2 Circuit at Company A. I have the telco setup as receiving CLID to pass it on. Is there a way to have the caller ID go out as shown below? extn 3900 (full number 4553900)calls telco number 4890001 , ID to be...
  16. joezzz

    avaya ip office SCN?

    Hi All, I am seeking some advice re an SCN setup using 3 ip offices.I am replacing an option 11 which once served 3 locations using remote offices and long lined basic sets (the DN's were scattered example site A 3712,3745,3769, site B 3714,3745,3798 and site C 3718,3777,3737 etc. However the...
  17. joezzz

    secrettary needs to know when the boss is on a call before pushing through any other call!!

    Hi all , I have a scenario where a boss has a private direct line to her phone , the BOSS has to dial 9 to get outside lines .HOw do i get the setup to work where the secretary will know if the boss is on a call (be it internal call or external call) please assist joezzz
  18. joezzz

    connecting to IP office via nat

    Hi all,, I have a customer who has an ip office on their lan connected to a router, then to the internet.can i connect to this Ip office from another internet connection at another site via NATTED Ports on the Router at the ip office location? Please help
  19. joezzz

    BCM450

    Hi all, I have a scenario here at a site with a BCM 450.The receptionist has a T7316e with four intercom keys , and 4 analog trunks App / Ringing at her phone. She wants that if she is on a call and another call is inbound , she wants the key (app/ring) of the new inbound call to BUZZ at her...
  20. joezzz

    THE Boss of this company needs to call out without Code . Please Help

    Hi all, I have an Ip office 8.1 , I added my codes to ARS 50 MAIN example as follows 225XXXX---Dial----225N----line group 4----force authorisation code is checked.If the Boss lifts the receiver dials 9 + 2251234 + authorisation code + # the call goes through OK. HOwever he wants to call without...

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