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I need to upgrade an SOE running 2.0(17) to the latest 3.2 software. I have been told by tech support that this is just a straight through upgrade, there is no upgrade path. The problem I am having is that running 3.2(57) manager, I cant see the SOE, so cant upgrade it. Any help appreciated.

Some one in our company though it would be a good idea to buy a 4620 IP phone off ebay (for a lot of money). It was delivered this morning, but unfortunately does not seem to be working. Basically when the phone is plugged in the speaker light flashes and the mute light stays on for approx 3...

How would I go about transfering all incoming calls on isdn lines to go straight out again on a sip trunk? The situation I have is a taxi company who have a PRI30 line but want to use an IVR which will autobook certain calls and the ones that can't will be sent back to the 412. I know I will...

We have a site with a 406v1 running 3.2.54. There are 2 receptionists, using soft console (3.2.11), in the main group, where all the incoming calls are directed. Occasionally when trying to transfer an incoming call they will click on the transfer tab and it immediately puts the call through to...

Does anyone know where I can download Phone Manager for an argent office (2.2.9)? Ive been able to find manager but had no luck with phone manager. Thanks Jon.

I am looking to set up remote users in our office. The setup is a small office edition 3.2.17. The laptops that would be used run win2000 and XP. Could someone point me in the right direction as to how to set this up, I have looked on the avaya site and googled this but haven't come across...

I need to downgrade a IP400 from 3.2 (54) to 3.2 (17). Is this done in the same way as an upgrade ie. file-advanced-upgrade, where the version says 3.2 (54) and the available is 3.2 (17)? Can this be done in one go or do I need to downgrade to a later version than 3.2 (17) first? Thanks in...

I don't have any experience of using Contact Store but have been asked by a customer how he should go about archiving. Can anyone point me in the right direction? I have googled this but not been able to find anything. Thanks Jon.

A client of ours wants to bar calls to most mobiles but allow company mobiles to be called. Can anyone point me in the right direction on how to do this if it's possible. IP412 (3.2)Thanks. Jon.

We have a ip office soe 3.2(17) from which we need to transfer calls of a night to a mobile.When transfered the call goes out through a Nokia 32 connectivity terminal.Once the caller hangs up the line is not released and no one else can get through to the mobile,just getting a busy tone.We have...