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Anyone know why the total calls in this incoming call report wouldn't equal answered + abandoned? Cheers

It seems that if you put a handset into DND it doesn't show to other users in IX, should it please? I have tried DND buttons as well as Send All Calls. IPO SE 11.1 Thanks

Seeing a strange issue with call pickup in IX when using Jabra headset. Users are dialling *53*350# in IX to pickup ringing call but this only works when not using headset. Using headset you just get a long pause and the call doesn't connect. Any ideas?

Hi Have an analog warehouse bell connected at a remote site via a cisco ATA, which rings when called however the handset making the call continues to display “Enter Destination” as the bell rings and the bell doesn’t stop ringing when putting the receiver down. The ATA is setup as a SIP phone...

Hi Anyone else having problems installing 10.1 manager on XP? I've tried installing the lite and full version but get message saying the file cannot be found?! I've tried running from C: and from the temp folder but get same result. I've tried removing 9.1 first (which installed ok originally)...

Does anyone know how you would go about overflowing a users calls from desk, to dect, to huntgroup on a MiVoice 250? Can get the desk twinning with the dect but can't get the call to then overflow. Using a phantom set to forward to the huntgroup as the "home IP" destination, as cannot set a...

Have an issue with an IP500 V2 unit on 8.1 randomly dropping off the local LAN every few days. When it is down we can still get to the system via the ISDN lines and all appears to be well, however the IP phones onsite lose sight of the IPO and the SCN goes down. before I start laying into the...

Hi I'm going grey trying to work out why our server edition is unable to ping any local or external addresses, despite our VPN to the router it is connected to being up and us being able to get to the system either across the vpn or via the routers public IP/forwarded ports.. This issue means...

A while back I posted about an issue with handsets losing their base extensions, possibly due to delays re-registering to secondary server which resulted in us disabling the secondary server for good. Since then we have been having problems with another SE installation, where huntgroups would...

Today I made a timed change on a v9.1 SE system, set to kick in later this evening. The customer then merged some changes ahead of the timed change and since then all of the huntgroups have disappeared. This isn't a programming error as restoring a backup doesn't bring them back and also any new...

Trying to work out if some strange behaviour on R10.0 Virtual SE is due to the installation being moved from VMWare to a Xen hypervisor. One issue is that the passcodes set in the meet me conference module keep resetting themselves meaning the passcode doesn't work until reset (using a custom...

Is there a way to reserve SIP channels for outbound use only? Can you divide available SIP trunks up by setting the max SIP calls on a URI line as required, or another way? We have a few customers where they have remote sites that work independently, with only handsets onsite connecting over a...

Users are reporting robotic sounding speech and call dropouts on virtual IPO 10.0.0.2 on internal and external calls. High packet loss being reported in wireshark trace of the IPO VM interface but not other VM's on the same server. Bandwidth on voice VLAN very low and packet loss experienced...

When I'm carrying out the more tedious tasks during installations or maintenance I do wonder if there are any shortcuts or tips that I'm not aware of to complete the install more quickly! Anyone know any? As a rule are people creating users by importing them? How is this done exactly and does...

Not sure if we just have a faulty batch or if there is a wider issue, but we have just received 4 IP500 Systems which won't boot with the SD cards they came with. Have formatted and recreated them in manager but i dont get any ping reponse from either lan port. Have tried AT-X'ing the units...

On smaller system installs we quite often get asked to limit inbound SIP calls to 1, but for calls to still overflow if the first person doesnt answer, whats the best way to achieve this? If an overflow is set and the first person is busy on a call then the 2nd call will overflow rather than gve...

Just upgraded a customers IP406 V2 from 3.1.65 to latest V5 as want to add a SIP conference device, and after upgrading remembered that they are using a feature key server... There is an alarm in system status regarding not being about to reach the feature key server (PC is actually down...

Hi How do you find out the correct handset firmware level for a particular build of IPO system software? Trying to find out what the correct handset firmware should be for 9.1.7 to confirm that handsets have upgraded correctly. Thanks

It seems that 9.1.6 manager likes to crash every now and then, with everything greying out. The only way to close it is to kill it in processes. One of our customers is admin trained and having to explain that "it's just an Avay bug" isn't going to wash... Anyone else getting this or is it a...

Have rolled out 150 handsets on a Server Edition in a data centre and just rebooted it after it being up for a few weeks and all the phones have lost their base/extension numbers!! 9.1.6 SE Anyone seen this?? Can't have that every time we need to reboot the server!!