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  • Users: Deano48
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  1. Deano48

    Avaya Aura Contact Center 6.2

    I have the output option on two reports set to output to a shared folder on our company network XML format. IT is now requesting I allow them access to the database so they can extract the data instead. Does anyone have experience with this or is it something that should not be done?
  2. Deano48

    PRI cards

    Have recently upgraded OPT 11c switch and added two PRI circuits. We have NTAK09 w/NTBK51 daughterboard cards to handle the PRIs. Have had trouble finding replacements. Can you recommend a card that will easily swap?
  3. Deano48

    CLASS telephone

    We have recently upgraded from opt 11 rls 23 to succesion 1000 4.5. All of our analog phones have been converted to CLASS telephones. Can anyone give us some info on the differences? Cannot build new the same way could previously MWI does not work. Have not found any documentation.
  4. Deano48

    Remove AGT from SPV

    OPT11C Rls 23 How can I remove an agent from a supervisor agent key in order to out the agent TN on an ACD group.
  5. Deano48

    NI2 protocol on NTAK93 Daughterboard

    On 22 NOV 06 someone posted a question concerning PRI install with an NTAK09 using an NTAK93 daughterboard. The replies I read showed concern that this daughterboard would not support NI2. Can you elaborate on this subject? We are very soon adding two PRIs have the above mentioned cards and...

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