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  1. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    I'm trying to read the tea leaves regarding 4.1 and support for SIP-endpoints and SIMPLE (think LCS/OCS integration). I came across the following gem from the 4.1 Knowledge Base: SES Line IP Office SES lines are used for connection to an Avaya SIP Enablement Service (SES) server within an...
  2. herbiewiles

    500 / 4.0 Calls dropped after DTMF button press

    Avaya accepted a problem presented by us and our phone VAR today for resolution that I haven't quite seen presented here yet, and wanted to share with others in case they're wrestling with it too. [See Intermittent static and dropped calls for a mention of similar.] Our employees frequently...
  3. herbiewiles

    Update: 4.0 No Secondary Dialtone Issue

    Quick update to an older post called '4.0 - no secondary dial tone' *: We were working with an Avaya engineer today on this issue, and he suggested that I pass this information along to the forum members who may be interested. [As a note, this post is US-centric, so some or all of this may/may...
  4. herbiewiles

    4.0 Update: Logged-in huntgroup agents not receiving calls

    Our phone vendor and I spent this morning working with an Avaya technician, this topic came up in conversation and wanted to pass it along since it's come up here before. Apparently, new in the 4.0 series, Avaya added a session management feature for hunt groups. If an agent logged into a hunt...

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