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Customer with IP Office 9.1 and 9508 phones. One user keeps messing around with the withhold number setting under features/call settings. Is there any way to disable this? Thanks.

Is it possible to block calls based on the caller ID name? IP Office v 9.0.0.0 829 My customer has this IP office system with Verizon PRI. Recently VZ has started tagging the caller ID names of suspected spam calls with "SPAM?" at the beginning of the caller ID name. Is there a way to block...

Hello, I am installing a few Soundpoint2 phones at a customer location with an IPO running 9.1.7 software. The polycoms cannot make a second outside call after pressing the conference button. I get a slow, stuttered dial tone after pressing conference, and can call internally, but when I...

How can I allow callers to dial an extension from the general delivery mailbox. Using flash vm v2.0.10 with cics.

Client is now running 9.1.7 with embedded voicemail (from 9.0.1). VM to email works for a few days and then stops. The only way to get it working again is to reboot. I've seen many similar threads without any definite answer. I've been monitoring the log files and haven't yet been able to...

A customer on IP500 V2 9.1 with 9508 phones is wondering if there is a way that they can be notified if they are making an internal call and the user on the other end is on another call. I just replaced their old nortel MICS with this IP office, so they are used to seeing "on another call" from...

I am installing an IP office 500 v2 with embedded voicemail currently in Intuity mode. The customer would like to have the users password expire after 30 days as they are a bank and have strict security standards. Is there a way to enable that with this setup, or possibly another version of...

Hello all, I'm working on my 1st IP office install, and trying to make it simple for the customer to "voice call" or as avaya calls it, auto dial intercom page. It works when I use *xx without a problems but not when I configure a button on the phone to do that, instead it rings the extension...

Hello all, Since windows XP is no longer supported by Microsoft, a customer of mine wants to move their reporting for call center to a windows 7 machine. The Callpilot is a 150, and the firmware is v31.10.36.22. This is on an MICS 7.1 system and not a bcm. A support person sent me the...

Hello, I currently have a customer with Call Center Reporting installed on a win xp virtual server. Since Microsoft will not be supporting windows xp anymore, the customer wants to move it to a windows 7 server. Anyone have any experience installing on this OS? and are there any instructions...

On a BCM 50 callpilot I am trying to show a customer how to change a greeting remotely. The way I normally get in is via the system manager mailbox, then dialing 99, this is not working on this system. I am just getting a message about a call center feature not enabled or something like that...

I'm looking for a wireless headset for a T7316e phone. The customer doesn't want to deal with a handset lifter to answer if they are away from their desk. I could have sworn that the Plantronics CS55 had the capability to remote answer without the handset lifter, but all the literature I've...

I am working on a TDA100 and TVS320. The customer wants to eliminate the two rings that a caller hears before the custom service prompt answers. I cant find any setting that can accomplish this, any help would be appreciated.

Hello, My customer has a kx-tda100 system and on one of their kx-t7633 the message light wont go out even though the user has no messages. I only have basic knowledge on this system and can't figure out what might be the problem. Any help would be appreciated. Thanks.

Hello, one of my customers has an MICS that is completely down. No light on the power supply and some clicking coming from the PS itself. Replaced the power supply and the same thing is happening. No signs of damage on the backboard or any cards. Any ideas?

Can someone recommend a high quality 2 line business telephone? I have a customer that I installed 2 polycom soundpoint pro se-225 phones to a few years back. They love the audio they get off of the handset and speakerphone, but when using the line in the 2nd position many times no audio is...

My customer is having a small issue with some information mailboxes that they use to give directions out to their site. They are only used when someone transfers a call thru f986 to the mailbox. After the recording plays, the call gets re-routed into the auto attendant. Is it possible to just...

Does anyone know where I can get the security patch for the NAM 4.1 referenced in faq799-7280? I can not get the patch from nortel or my vendors. Please help if you can.

Currently a customer of mine had a problem with operator assisted calls to a foreign country yesterday. Apparently from AA I can hit 9 then 0 and get telco operator, but no other numbers can be dialed, how do I block this on my end?

My customer is changing T1 Service Providers. We ported the lines over and the new T1 is up and running. Outbound calls work fine. Incoming calls are on main number don't ring on phones at all and get fast busy after 4 rings. Everything was working fine before the change. Anyone seen an...