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su's or hotfixes
Does anyone know if it matters when loading su's and hotfixes to your SCCS & SWC. Is there a particular order? SU's first or Hotfixes? What is the rule of thumb? Thanks in advance...- 12surf
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- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Network Delayed Message
One of the Octel Voice Messaging 250 Systems we maintain keeps sending out this "network delayed message" alarm. I've never seen anything like this. How do I go about troubleshooting this alarm? Your assistance is greatly appreciated!- 12surf
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- Replies: 7
- Forum: Avaya: Octel messaging solutions
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Inbound call answered by 2 different agents
*** HELP *** A recent upgrade from 25.40b+ with MeridianMax to CS1K E Cabinet with 5.0 Succession. COTS SigServ, CPPM CallServer, 2 MGC, 2 MC32S and CCM included. The work completed last week. I'm thinking an isolated incident but...Anyway, A caller is answered and assisted by 2 different...- 12surf
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- Replies: 5
- Forum: Nortel: CS1000 (Meridian) systems
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Transferred calls from ACD Agent to Agent or Supv
Just wanted to know if any of you have experienced intermittent claims of "others on the line" when an ACD call is transferred to another agent or even a supervisor within a sales call center environment? It is as if the caller and agent/supervisor is moved to the background and all other...- 12surf
- Thread
- Replies: 2
- Forum: Nortel: CS1000 (Meridian) systems
