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Prospective customer who called in today has an older merlin system and wants to hook up a paging speaker - can i just get a paging control unit such as valcom and go right to an open CO port??

Customer has an R7 Legend with approximately 60 phones - Over the past week they have had several instances where the system appeared to go dead and the call in progress was lost. All AC plugs/cords are tight - any thoughts???

Took a call today from a prospective new customer today. They have a Magix R1.5 and have been experiencing problems ever since they cutover T1 to new vendor. Symptoms they describe include phones in calling groups not ringing properly, cover buttons not working,headset buttons not working and...

We are talking to a customer who has 2 sites, Magix 1.5 in one and Magix 2.0 in the second - they are networked with a point to point T1 that i believe is being used for both voice and data between the sites (cisco 11720's at each site). Each system has 3 or 4 analog lines into 412 TDL cards and...

Customer has a Page Pac Amplicenter D100 and and 8 Zone controller unit on a Partner 2 - it has stopped working - my paging experience is primarily with Valcom self amplified speakers. I believe the Page Pac stuff is actually Bogen but am having trouble getting info - any thought?

Customer has an R5 Legend using Tapit call accounting software - calls under 40+- seconds are not being captured - anybody know exactly what parameters we are dealing with and is there a wy to adjust this setting - thanks.

Thought i would try and get this forum rolling - what are all of the vendors doing regarding travel - we only charge on 1 hour + trips - curious to get some feedback

I wasn't able to make the trek to Texas and don't want to wait until the regional meetings - anybody know the details?

Customer has a sporadic problem with the m/w light not going on and off - they believe it is only at one extension but that is not certain - it is a large PVM card that is heavily used - both by 8-10 users and as the auto attendant for 4 lines - my thought is it is just too busy but wanted to...

Customer just purchased Tapit Call Accounting Software - I am looking to determine the connections / pinout from the Processor to the PC - thanks.

My customer has just contracted with an outside entity to handle some call center functions and are hoping to be able to use their existing R5 Legend & MLM 007. What they are hoping to do is have calls at night go to a mailbox - During the day the calls would go to an agent if available - if not...

We just acquired a customer with an R2.1 Legend with 2 cabinets - 1 MLX Card , 3 408 ATL Cards, 1 400 Card & 1 012 Card and approximately 10 users. They are experiencing intermittent hum on numerous sets as well as occasional dropping of calls - original vendor had ground wires daisy chained...

We have an ACS R3 with 2 extensions where employees have left - the owner wants calls to their extension to be forwarded to him / his voice mail - everything works fine excpet his phone now rings immediately on all incoming calls (display reads "forwarded call - 18") - the 2 extensions...

Hello all - i have an acs r3 and one user is complaining of echo on their extension and the conference room phone - no other users have noticed any problems - we have swapped phones, line cords, handsets etc with no luck - any thoughts??

Customer has a Legend that is losing all programming every time they lose power - i assume it is a bad battery but have not dealt with this issue in the Legend - any thoughts??

We are looking to set up an employee at home with an extension off the legend - i know there are no IP options but any thoughs / suggestions would be appreciated.

have a newly installed partner messaging r6 on a partner II - originally installed using business schedule and it did not function properly - the phone showed 3pm (day) friday but the voice mail was playing the night greeting - worked fine under switch mode - now the time/date stamp is playing...

Customer has a Partner II KSU with a bad battery that we put on a UPS on the service call to reprogram system - now they are looking to add the expansion cabinet -is it possible to add the expansion cabinet without powering down the main processor or is that wishful thinking??

We have brand new batteries that are only holding a charge for about 6 hours - any chance the charger would go bad - light indications are normal - shows charging then charged conditions

is 911 a default entry on the emergency list? - we have 2 extensions restricted to inside only but want to diall 911 if necessary- thanks