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  • Users: LucienJ
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  1. LucienJ

    Trunk to trunk transfer problem (Denial event 1180: No user responding

    Denial event 1180: No user responding Trying to do trunk to trunk transfer from PTT to VoIP 8710 servers ver 3.1.4.642.1 When trying to make a call for PTT to a VDN number, call supposed to re-direct to a number via VoIP (E1 to Cisco Router). Trunk to trunk transfer is set to all in System...
  2. LucienJ

    NICE-CTI-AVAYA

    Hi, Can anyone direct me to a site where I can get detailed information on how the NICE LOGGER interlinks with AVAYA/CTI, etc. Tx in advance
  3. LucienJ

    Prioritising Calls

    A CC Manager asked me the following: Calls should must be routed from another call center (in a different region) to her call center, on condition that calls to her cc get priority over calls that are being routed (which could be either via PRI or VOIP). Any takers

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