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IP 500v2 running 10.1.0.0.0 build 237, with a VCM32 v2/PRIS U This system has been up running for 3 years, working fine with an AT&T PRI. Last Thursday, it suddenly stopped recognizing the DTMF tones at the Auto attendant, voicemail, or any place in the system. Direct Dial calls work great...

IP Office 10.0.0.3.3 build 1 with Embedded Voicemail running in Intuity Mode. This system has been installed for less that 3 weeks, and twice now, a user has somehow disabled their recorded voicemail greeting. When the station is called, the caller hears "(User) is not available" even though...

I've been supporting CUCM 10.5 for almost 2 years, and am looking to get my CICD certification (I need it so I can be promoted). I do great with the CUCM parts of the study guide, but I've never had my hands on a CME. I also struggle with the Cisco IOS commands, as I only do voice and am not...

Is there a better instruction guide than the one Avaya provides? There are many sections that just say "Enter the required information." We have no clue what that means... Recent upgrade to CM 6.3 with AAM 6.3.3 and want to use the Unified Communication feature to listen to voicemails in...

I've searched, and can't find this topic, so thought I would ask. We have just added our 75th site with a LSP, and our MIDs are all over the place, with no pattern, and it's always a battle to get the next number. I would like to change the MIDs so they match the IP-Network-region, which would...

I have set up several B179 on IP Office 9.1, but this latest one has me baffled. It registers fine, you can make calls out, but when you try to call that extension, it rings busy. Anyone have any ideas?

Hello People! I have been updating phone firmware on LSP's running CM 5.X every since CM 5.X came out. Our "recent" LSP installs have been with CM 6.X, which I understand uses the Utility Service to control phone firmware. My assumption is that the Utility Service works like an HTTP server...

Our company is right now getting quotes to update our CORE from 5.2 to 6.3. (Sorry, closed process, you can't bid on it...) One of the vendors is talking about CM 7 coming out in Aug??? How can I find out more about CM 7, and is it worth the wait? Any information would be appreciated.

Calls to our main number hit a HUNTGROUP that sends all calls to Modular Messaging for Auto Attendant treatment. When a person dials "0" in MM, the call is queued to the Attendant Console, which is currently the SOFTCONSOLE application. (The users do not like One X Console- know of any...

The previous administrator of my Avaya CM6.3 on an S8300 LSP created a logo and put it on the Utility Service. My boss likes it and wants to add it to all of our phones, but when the administrator left, he took the file with him. We have over 40 LSPs and want them all to get their files locally...

A co-worker and I have a disagreement about the max number of ISDN PRIs allowed in a single trunk group on Avaya CM5.2. I remember hearing that there was a max of 10 PRIs per single trunk group, but can't find the documentation. He says that the 10 PRI limit is only for DS1s in a port-network...

IPO 500v2 running 7.0.29 11 users have VM to email working, one does not. He receives other emails just fine. I copy and paste the email address from the VM tab into outlook, and he gets it very quickly. I put my own email address into his VM settings and get nothing. I have deleted the user...

Brand new, 7.0.5 IP Office with embedded VM. When I set the incoming call route to go to a hunt group, the hunt group voicemail always answers, even if the hunt group does not have voicemail! The issue surfaced when trying to set the huntgroup fallback to a night message huntgroup. Instead...

G430 with S8300 running CM5.2 Using the S8300 as the TFTP server for IP phone. There are 5 of these phones in the facility. All of them randomly lock-up- have a display, but no dialtone when activated. Reboot and it works again for up to a week. Trying to upload the latest firmware to correct...

I am headed to a customer sight soon to replace a hard drive in an Audix Map 5 that is runing RAID back-up. One drive is still working fine, the second is dead. I have no problems replacing the drive, I have built computers most of my adult life. But then what do I do? I can find no...

This is on a New install of IP Office 6.0.8, with 4 1616 IP phones, 24 channel sip trunk, 4 SIP trunk licenses. When first installed yesterday, this worked fine, today-no JOY! (which makes me think license issue, but I've jumped ahead) When a call originates on a cellphone, comes into a...

I have an IPO Version 2 at 6.0. I can bar international calls through short codes when using a call appearance, but they also have some phones with Line appearences, so certian people can use their own lines to make calls. The international call barring does not appear to work when dialing...

I am rebuilding a laptop, and need to re-install ASA. Is there somewhere in the AVAYA Matrix to find the latest release? Thanks in advance.

I am in the middle of an upgrade, and there is no place on SUPPORT.AVAYA to get a 3.1 manager or bin files for the upgrade to 3.2. I have a 403 at 3.0, and can't find the next step.

Is there any place to get old VM PRO files that I can download? I need 3.0 and 3.1 so I can upgrade from 2.x to 3.2, according to the Tech Bulletins. But those are not on the AVAYA web site. And yes, I have a stingy customer who wants to keep his 403...