Search results for query: *

Integrating Cisco Unity with 81C 25.40: 2616 sets emulated to the PIMG box. Followed the procedure as per Cisco guidelines: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1060852 2616 ports are hunting/fwd'ed to the next port and so on...

Integrating Cisco Unity with 81C 25.40: 2616 sets emulated to the PIMG box. Followed the procedure as per Cisco guidelines: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1060852 2616 ports are hunting/fwd'ed to the next port and so on...

Hi, Cannot get agent Real time Display to work. It opens and closes right away. All the other RTD works i.e. skillset etc.. Have anybody encountered this issue before. The Event Viewer - Application - gives event 1000 : nicgrdsp.exe Updated all the patches but still the same.

Installed a CC6 co-res. During install made a small mistake of not checking the Time zone correctly. Corrected the issue by changing the time zone accordingly. Unfortunately now the CCMS has the right time.RTD has the right time. Only when pulling the Historical reports the result is an hr ahead...

Long distance calls do not go through via the IVR but works perfect with local calls. Call flow : 1-866-286-1375 is dialed which is converted to 0997 by the CO. 0997 is translated in the PBX in IDC table to 3312 an ACD DN which has the Lineside T1 channels (500 set agents). This 500 set...

I wanted to add an RS232 port for CDR. I already have one existing CDR port on the 81C. There are two places that you need to program to provision this: 1. LD 17 ADAN you specify USR : CTY 2. Gateopener LD 15 : CDR. Specify the port that the CDR has to go to. I am not able to add a...

I have programmed a NACD queue and it works fine for one ACD queue. For eg: LD 23 have programmed the ACD and the NACD with the queue registered and the agents showing active: ACD DN # 7750 TABLE NAME: D Entry No Target ID TIMER value Status Registered 1 7900 0...