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  • Users: slopdog
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  1. slopdog

    Call Center Monitor

    Hello, I am a small business owner handling all of my own IT and using IP Office. I have learned quite a bit on my own about IP Office and VM Pro, but definitely not an expert or even close to it. I can't afford to bring in the pro's on this, but I am looking for a way to monitor our small...
  2. slopdog

    Delayed Delivery VM

    I think I saw a post relating to this problem in the past, but can't seem to find it. Anyway, I have reports of voicemails appearing in users in boxes days after the message is left. Anyone have any idea where I should start looking for problems or what might cause this to happen? Thanks
  3. slopdog

    IP 400 Install

    We had to replace our IP400 DS 16 V2. Trying to intsall new one but when phones are plugged in, it reads Please Wait... forever. On the configuration before the old one was replaced, it said version 6.1 (9) but new one is showing as 4.1 (31). Does this sound like it just needs the firware...
  4. slopdog

    Hot Desk Users

    We have 2 locations, main location is IP 406, 2nd is IP 500. Locations are connected via dedicated line. My question is, If a user is set up on the IP 406 as hot desk user, shouldn't they be able to go to the 2nd location and logon as a hot desk user there?
  5. slopdog

    Overflow Time

    I have a hunt group set up with queueing on. The queuing works for the most part (see my other post about custom announcemnets not playing). What i am trying to do is if someone has been in the queue for more than 90 seconds, the call will overflow to another hunt group. From what i have read...
  6. slopdog

    Corrupt VMPro File?

    I have a module in VM Pro (4.1) where if you just click on it, an error pops up saying "Unhandled exception has occured in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Index...
  7. slopdog

    Queue Announcements

    I am trying to set up custom queue announcements in voicemail pro. I have successfuly set up queueing for the hunt group called "ML Booking", announcements are turned on. On voicemail pro, under groups, i have one called "ML Booking" with start-> then menu with entry prompt which contains the...
  8. slopdog

    music in queue

    Is it possible to play MOH while caller is waiting in queue?
  9. slopdog

    wav problems

    I am having issues with wav files skipping and cutting off. It is pretty random, sometimes it works fine, sometimes not. On our night menu, which worked fine a one point, it would cut off at the same point every time. I took the wav file and opened with an editor, copied to a new file, seems...
  10. slopdog

    Caller ID

    When our system was originally set up, calling from outside would result in 4 or 5 rings before auto attendant picked up, we discovered that turning off the caller ID got the rings down to 2. Is there any way to have caller ID without the excessive ringing?
  11. slopdog

    Default Telephony Interface

    I am very new to IP Office. Can someone tell be what is the difference between intuity an IP office modes?

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