Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
On Call Programming
Hi All, I am looking for some assistance with some programming. I am sure I have seen something on a forum very similar to what I am trying to achive, but it was quite a while ago and I cannot seem to find it. Basically, on a Saturday the calls could be answered by one of three people, we have...- gemry
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
-
Priority Call Queuing
Hi All, Can you please help, I have been asked to confirm how call priority queuing within a vector and skill levels assigned to an agent work. We currently use all levels l, m, h t to queue the calls to the skill, and we also use skill levels for each agents assigned skills. I would like to...- gemry
- Thread
- Replies: 7
- Forum: Avaya: CM/Aura (Definity)
-
Stripping Digits
Hi, I have never posted on a forum before, so here goes. I have a new DPNSS link to one of my client sites, I would like to be able to transfer calls from my call center to theirs over this link. To do this I believe that I need to strip off the dialed digits and inset an "internal number"...- gemry
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
