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  1. heathersuzanne

    Session Manager to Lync Routing question

    Hi everyone, Lets say I have an inbound call from Belgium coming to my CM 6.2 enviornment/SM 6.2 (to my DID number). My DID number is call forwarded over to Lync via a SIP trunk set up between the two systems. The call from Belgium routes through my CM, to SM, to Lync and completes fine on...
  2. heathersuzanne

    Session Manager question - regarding how CM routes calls received from SM

    Hi Everyone, I have a global phone system - the main call processor is in the US (along with other shared components like voicemail and session manager). All other sites globally are LSPs off of the US main processor. Lets say Session Manager receives a request from an associate in Brazil to...
  3. heathersuzanne

    Creating a Limited CM profile in CM 6.2?

    Hello everyone, Does anyone have a link to a good document describing how to create a new profile in CM that is limited in terms of what can be done with it? I'd like to have some trainees perform some basic tasks in CM and then up their priveledges in time... I want to protect them and the...
  4. heathersuzanne

    Avaya One-X Communicator 6.2 FP3 - question about Dialing Rules

    Hi Everyone, Has anyone sucessfully dealt with the following 1XC configuration issue? I have the General Settings>Dialing Rules options configured correctly with the number to dail an outside line (9) the country code (x) the area code (xxx) the pbx main prefix (xxx) the number to dial...
  5. heathersuzanne

    Qos Question - I'm stumped.

    Hi Everyone, This might be a new one for you all... We want to enable QoS on our MPLS network in a different way than Ive seen in all the Avaya docs. All the Avaya docs I see clearly state that we need to put specific configurations (markings) on certain devices (MedPro's, IpsI's, Nettwork...
  6. heathersuzanne

    Question about ESS/LSP mode

    Hello, We have a main hub site (CM5.2), backed up by an ESS in another country. Our remote locations are also outfitted with LSP capability, and hang off the hub site. The failover setup is that all phones register to the main procr, then failover to ESS mode in the event of an issue at the...
  7. heathersuzanne

    One-X Communicator Wipe to Dial feature

    Hello Everyone, I have One-X Communicator version 6.1.7.04 SP7 installed and working on my Win 7 machine. I have clicked the opeion to enable 'wipe to dial' in the 1XC preferences screen. But when I go to a webpage, nothing is highlighting. I cant click any of the dialable numbers in...
  8. heathersuzanne

    Anyone know interactive center??

    Hi All, I just inherited an Interactive Center and I know nothing about it. Trying to learn now, but came across an issue we cant explain. Agent 1 receives an inbound call via IC web client. Agent 1 realizes tha tthe call should have gone to another toll free number, so the agent tries to...
  9. heathersuzanne

    New to Datacom, quick question

    Hi everyone, I have recently moved away from Telecom and am on a new networking team. I have a pretty basic question. I have a stack of 6 Catalyst switches in an IDF; this IDf services all network connections on the floor. It's VLAN'd out for different purposes (PC's, Printers, servers...
  10. heathersuzanne

    S8300 HTTP server

    Hi all, We have a S8300 LSP blade serving as its own HTTP server (hosting the 46xxsettings.txt and other files). I need to modify the 46xx file, and I can't seem to get to the right spot to do this - I tried to go via IP/web browser, I tried Putty... Does anyone have any good documentation on...
  11. heathersuzanne

    1XC crashes IE9?

    Hi everyone, First, I am aware that 1X Communicator 6.0.1.16 only works on IE6,7,8. It was not approved for IE9. Has anyone else tested it in an IE9 enviornment? What we find is that on some PC's IE9 will crash when the user has 1XC open, but other PC's are working fine with IE9 and 1XC...
  12. heathersuzanne

    Adding Phone Models to 1X Mobile?

    Hi everyone, When I access my 1X Mobile user web page, I am asked to provide some basic information in order to set up my One-X Mobile settings... like what carrier I have, and my cell phone model... Here's the thing - my cell phone model is not in the drop down list, so I can't provide it...
  13. heathersuzanne

    TEHO (Tail End Hop Off) advice

    Hi Everyone, Has anyone implemented TEHO in a global setting, and if so does anyone know if there are any legal ramifications by doing so? Does anyone know where I can go to get information about whether TEHO is legal in particular countries? Seems hard to find this info... Thanks!
  14. heathersuzanne

    Help with Avaya Aura Messaging v6

    Hi everyone! If anyone can help me please let me know. As of yesterday afternoon, our Aura Messaging Server started acting up - it will not light message lights or allow any of our global users to Delete voicemails. When we access the system and put in our password credentials we get a...
  15. heathersuzanne

    One-X communicator call log

    Hello Everyone, Anyone know how come when I log into my One-X Communicator v6.0.1.16, the call log sometimes does not appear? Its an intermittent issue I'm having. We have 1XC integrated with 1XP and call logs that show up on my phone should show up on my 1XC when I'm logged into it, but...
  16. heathersuzanne

    Global One-X Suite?

    Hello All, Does ANYONE have the Avaya One-X Suite of applications working GLOBALLY? CM 5.2, 1XPortal, 1X Communicator, 1XMobile, 1XPresense, 1XSpeech and Aura Messaging? I'm looking to buddy up with someone that has deployed/is deploying these solutions globally to at least 10 locations in...
  17. heathersuzanne

    Beggin for help with One-X Communicator language selection issue

    Pleeeeeese help me if you can, I'm stumped and depressed. I have 1XC v 6.0.1.16 installed on my laptop (Lenovo X61, Windows XP). Is been working fine for about a year. About a month ago, my application became unusable because the Engligh-language font became just a bunch of squares. I have...
  18. heathersuzanne

    Regular Expression for E.164

    Hi Everyone! Does anyone know how to write a Regular Expression for E.164 number formatting? Here's my scenario... I want to force all my users to put their phone numbers into our AD self service tool in the proper E.164 format that Avaya keeps telling me that I need to make our UC tools work...
  19. heathersuzanne

    1XC - Presence only for Favorites?? ...seriously?

    Hi All, Avaya is telling me that when I use One-X Communicator I will only see presence indicators for employees I have tagged as 'Favorites'. This can't posibly be true. In Microsoft OCS, if I search for an employee I can see their presence even if they are not in my Favorites list, so how...
  20. heathersuzanne

    One-X Communicator click-to-call

    Hi Everyone!! Anyone out there have one-X Communicator set up and working properly? We have just installed it, and it does dial all the numbers that are listed in AD in E.164 format. The issuue I have is that if I click to call my boss for example, who sites in the cube right next ne, the 1XC...

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