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Does anybody ever had experience with Contactstore missing on recording particular calls? I am running version 8.0 and the respective Contactstore version. I have put in recording to "mandatory" this way the call is not started in case of no channels available, however I have noticed calls being...

I have a request from a customer requesting to have an automatic attendant that plays a recording warning prompt for all the DDI numbers. Therefore my question goes, which parameter should I use within the VMPRO call flow variables, so that I can be able to create just one callflow for all the...

Is there anyone that knows where the registry key is located within VMPRO R8 to increase the recording limit from 60 minutes? Thanks!

Can anyone tell whether the IP DECT solution is able to rollout on the fallback system in case of a failure of the main system in case of an SCN-Fallback setup?

Is there a way how I can disable the 2nd ethernet port on the IP Phone? I want to prevent anybody from hooking his phone to a phone placed in a conference room for example.

When you have 2 x IP500V2 in a redundant configuration meaning that one system is purely standing by in case that the primary fails, what are the licenses that I need to duplicate (apart from the hardware costs involved for cards etc) to have the second one operational?

Can anybody interpret the below? I cannot get a sip trunk to work on this IP Office. I have it running on an IP 406V2 running 6.0 (18) 959587mS SIP Reg/Opt Tx: 9 REGISTER sip:217.15.110.4 SIP/2.0 Via: SIP/2.0/UDP...

Does anyone know if there an MSI package install for the softphone? Thanks!

I have installed a second MS exchange 2003 server so that all the emails sent & received on the primary server are archived on a single mailbox residing on the secondary server. Reason being not to increase the size of the primary exchange database. Everything is set up however the emails are...

We have replaced a BCM system with an IP office and replaced the firmware level on the nortel IP Phones to connect with IP Office, and everything is ok. Is there a way how to roll back some phones with the Nortel firmware so I can connect them back to the BCM? Thanks.

I have an IP500V2 giving me an alert in System Status that the embedded voicemail "current state: storage full". I have a mailbox on a huntgroup receiving messages and have "forwarding" to an email address set, therefore no messages are supposed to be stored on the embedded card. How come this...

I have an IP500 V1 system licenced with voicemail PRO running version 4.2 and would like to upgrade it to Version 8.0+ Is it just the following license that I need to get it working: 267792 IPO LIC UPG R8.0 or do I have to purchase 267786 which is IPOR8+ ESSNTL EDITION+LIC ( I am assuming that...

Can this be done with IP Office?? Can IP Office be used to delegate certain tasks to the tenants? For example a system that is used to serve multiple organisations. Each tenants’ IT administrator will have limited access to the management portal but with enough administration rights to manage...

Hi I am planning to create a second MS Exchange server 2003 to use it for old mailboxes and take them off the primary server. Which is the best method to do this esepcially with large mailboxes? Can i have the "dormant/second" exchange server on a completely different domain?

Is there a way how to eliminate the automatic VMPRO prompts that are played before leaving a message into a mailbox? I am configuring a call flow to leave a message directly in the box using the Leave Mail action, however I do want to eliminate the automatic prompts since whatever needs to be...

I have a customer that is planning to replace a BCM with an IP Office. They have 1230 and 1220 phones at the moment. My plan is to replace the BCM and hook these phones. Do you know if these phones are compatible with IP Office Version 8.0? Do I have to run IP Office in Nortel version? I am not...

I have an IP 500 V1 and would like to upgrade to Version 8.0/8.1 I have no expansion modules and less than 32 users connected however I have VMPRO license installed. Which material code will suit us for the upgrade: Upgrading to Release 8.0 – up to 32 users: IPO LIC UPG R7.0 SML (267785) or...

I am going to have a system for 50 users and need a second system in a remote site simply for resiliency in case the first site goes down. I am going to have Agent licenses on the first as well as preferred edition license for VMPRO. The main system will be equipped with IP Phones. What...

Yes..indeed some are chatters and calls take more than 1hour and VMPRO can only record the first hour of that call. Is there a way how to tweak that limit within VMPRO? Thanks!

There does not seem to be a way how to create a user rights template to force mandatory recording for all users. Is there any other method that can help me instead of going tru all the system for setting the recording to mandatory? Thanks!