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I looked this thing over with a fine tooth comb yesterday, it is a BCM 400 4.0, patched current as of last night. Cannot send fax out of outlook, and cannot put in a number manually it makes you use an address book entry only. Searched the knowledge base and didn't find much. Did a CPTrace and...

I have two phones in OTM that have different DNs on them. When i go to key 0 on one of the sets and change the name and click on "Link to directory" it changes the name to a different users name. I have deleted both the phones, CPND names, and removed the users from the Employee Directory...

I have a BCM 50 that is networked with 20 other sites. We made a change on Friday to the Public receive digits from 4 to 5 digits. There are target lines built with the public and private digits on the same target line. It was working fine, everything looks fine. The only thing we can get the...

I have a MICS 7.1 and a norstar gateway on one end, and the other end is a BCM with Voip trunks. I have it set call directly to the extension on the 50 end and that is working great. I know on the Norstar side, I need target lines for each set, but I am not sure what the best way to have the 4...

We are having to reboot this system sometimes 2-3 times daily. I want to change it out from the one it is currently to a NAM not sure which version 3.0? The systems is MICS-XC 2.0. 1. Can I use the backup of the old VM, since it is not a NAM? 2. This is a copper vm and I need to go to fiber...

I need to configure 2 different types of connections on a BES 120. It is a multi-site application and I need to know if anyone has set their QOS for WAN to LAN ports, and what is the best for this application. Also the best settings for a BCM to the BES 120, what is it by default and what is...

I need to take a startalk flash from 1.5 to 1.9 software. What is the best way to do so and has anyone been successful without losing the programming in it. Thanks, I am eager to know, what everyone has found out with this. Thanks in advance!

I was wondering if you can use an SMDR unit to print out data that is currently on the system. I may have to reprogram a system from scratch and it would be much eaiser to have a print out. Thanks

I am going from 4.0 to 7.1 using the upgrade tool. It runs fine though the 1st upgrade card, then it defaults on the second card going to 7.0. I have followed the upgrade insrtuctions to a tee 5 times and no go. Changed out NVRAM and KSU, and still failing. Then taking it back and restoring and...

I was wondering has anyone ever heard of an external ringer for an IP phone. We have a loud environment that is asking of such a thing. Does anyone have and suggestions? Thanks

I have found some docs that I need to confirm their info on RCC. My question does RCC reporting only work when you have a keycode for enhanced call center or can it work with basic. The install of the RCC server software hangs every single time, regardless of PC, install files from different...

I am running a IIS FTP, connections are fine, and properties seem ok too. For some unknown reason you cannot create a directory or upload anything, downloads are just fine. There are no viruses or known hacks on the ftp. Any suggestions on what I am missing? Thanks

I know it is possible to go from R1T1 to 7.1 without reprogramming using the upgrade tool(s). What is the proper sequence to do so. EX. R1T1 to 4.1, then to 7.1...... Thanks, guys

I need to default this voicemail for resale, can someone tell how this is done. It would be great. Thank you in advance

I have an application that, the customer chaged out 3 faxes that go though an ATA for all 3. They were working fine before that. The system setup is a 3.7 station side, tied with VoIP trunks to a 4.0, trunk side. Any ideas on settings that could possibly be changed, and what is the T.38 fax...

We have a customer, and they are upgrading to PC console on a MICS. We have done these in the past on a BCM, with little or no problems. On the MICS, we cannot get this to work. We have hooked up the CTA 100 and the PC is recognizing the CTA. If you start the software for the PC console, it...

What is the proper way to change to password on a XP machine running IIS for FTP Thanks guys, in advance

Can some of you break down the clocking for me on a T-1 card, for instance when I would use Primary, Secondary and master. How do you know what is right for the premise, and do you normally clock off of the CO? Specifically for a PRI. Thank you, I love these forums!

I have a customer that has currently, every voice mail box set up to go to X2200 when people zero out. Can this change, or what options do I have if they want to have a VM boxes when zeroed out of after business hours go to the General delivery mailbox. Can this happen? Thanks in advance!

Hello, I have a customer that just switched to a PRI, with the keycode enabler. They have had extreme lost calls and the circuit going up and down. I have changed out all hardware (DTI, patch cord) and this is still happening. Channels 6-23 are stating that the far end is out of service, when in...