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  • Users: genesmitty
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  1. genesmitty

    Gathering Info from Mitel SX-200

    I apologize if this has been covered elsewhere in the forums. I have searched quite a bit and cannot seem to find anything that will tell me what i need to know. I would like to export the information found in Form 9, Desktop Device Assignments into a spreadsheet. I've inherited an older...
  2. genesmitty

    SX-200 Outbound Caller ID sending 3 digit extension on DID lines

    I am running an SX-200_ICP_4.0.4.9 MX. If a non DID station calls out, the outbound caller id shows the main number of the location. All of my DID lines show the 3 digit ext, i.e. 797, 502, etc. I'm mainly an Avaya guy, so finding my way around this Mitel box i've inherited has become quite...
  3. genesmitty

    Automatic Line Selction

    Im running a Mitel SX200 system. I'm looking for a way to make it so that i can have multiple line appearances and be able to call out using the appropriate line when needed. i.e. when i pick up line 507, outbound caller id shows 507 when i pick up 575, caller id shows 575. Any ideas would be...
  4. genesmitty

    Attendant Console not Answering Call Waiting

    Im having an issue that has got me pretty stumped. i have 2 attendant consoles. the console are in a hunt group together. 5000 and 5001 If i try to make 2 calls in at the same time, one will get picked up and answered fine, but the 2nd one will continue to ring even though the attendant is...
  5. genesmitty

    Modify Hunt-Group to work with BCMS VU

    I have an Avaya Definity switch. We recently purchased BCMS VU in order to do call tracking for one of our hunt groups. I've got the whole client/server portion setup, but i'm hitting a snag on getting the server to pull information from the switch. The root of the problem seems to be that...
  6. genesmitty

    Internal Call Rerouting

    I have a phone line, that is 555-555-0521. This number was, until recently, a DID number... I had Verizon convert it to a POTS line, and install it at a different location. When i call this number from my cell phone, it rings right where it's supposed to. If i call it from any extension...
  7. genesmitty

    setting up call forwarding

    I apologize if this question is rather noobish, i've always worked on nortel systems, and now i'm suddenly in charge of an Avaya Definity system. I'm trying to add Call forwarding to an extenstion, and i'm not sure what i'm doing wrong. The option has been added to the phone, but when i...
  8. genesmitty

    HMS400 Issues

    We are using an HMS400 connecting to our Nortel Meridian Option 61c running rls 4.5 or 25.4 (one of those) something weird just popped up. ext 5555 has 4 messages, that have already been listened to, but not deleted. if i leave a new message, then i can access the 4 saved messages. if i...
  9. genesmitty

    seemingly random changes

    This is very strange issue, so forgive me if i don't make much sense. 6 weeks ago, about 200+ extensions, with no discernable pattern, had their display name changed, all to the same name. I worked through a fix, and built a script that changed all their names back (lots of fun) 2 weeks later...
  10. genesmitty

    large scale change of CLID

    i've got an Nortel option 11c, running succession 4.5. I'm looking for a way to change the clid of a range of extensions, like 1111-9999 is there any way to do this? i.e. instead of having to do chg 2616 tnb x xx x xx echg yes key 0 scn **** 1 and then repeat this process 10000 times. is...
  11. genesmitty

    hunting on an option 11c

    ok, i've got a bit of trouble thats just driving me batty. i've got a 500 line ext 77, that i need to roll over to ext 5735 after a few rings, (number not so important) i can't seem to make it do it. do i have to do something special to make a 500 roll to a 2616?
  12. genesmitty

    General Administrative Tasks Option 11c

    Grettings All. I have recently(within the last year) become the proud administrator of a Nortel Option 11c. We just recently had our maintenance provider perform an upgrade to succession 4.5. Needless to say i've been charging ahead at full steam, learning as much as i can from the...

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