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We currently have a CS1000 with mainly 3904's and about 20 x IP2004's. The 2004's only take minimal config and setup quite easily. However we have just received some new Avaya 1140e's and i must be missing a trick as I cannot get it to connect. We do not use DHCP so the IP is set static and the...

Hi, I am not sure if there is a solution for this as i have searched without any luck. We have a few call queues that if the Agents are busy for an amount of time the call is routed to an external call handling service. I am trying to find out if there is anything i could do to get an alert...

Does anyone know if it possible to interrupt an agent call after a pre-defined time with a message ? The scenario is that on a premium rate number we would like to interupt the support call with a message telling the caller that they have been on the call for 30 mins (so they realise how much...

Hi, Not sure if there is any solution to this ? We are using CC6 in our helpdesk but we also have a receptionist in her own skillset. Sometimes by accident she hits the "not ready" key and then calls are routed to a hunt group. So that she realises her mistake (rather than being told all calls...

Hi, Is there any checks I can perform in my CC6 scripts to detect if the CallPilot Server is up and running ? It is great having a mulitude of menu's and messages but if the CallPilot server goes offline I need to compensate with an alternate route ;-) Thanks

Does anyone have an idea how i can resolve the following: Within CC6 if you go to report wizard you get the following error: There is an error getting the RCW License, Please contact the CCMA administrator for resolution. Invlaid license type or user id License denied. User: webadmin, License...

I have setup a Phantom forward from a 500PH to a 3904 TN which works fine however if the 3904 does not pickup it just rings as does not go to the 3904's mailbox. However if you call the 3904's DN it goes to VM fine. 500PH DN (2854) Forwards to 3854 3904 DN 3854 I have also added both these...

Hi, Rather than me go through each historical report does anyone know if there is a report for call overflow from a script/agent? We have a reception skillset with one user (the receptionist) and if a call is in a queue for more than 90 seconds it overflows to a round robin hunt group (on the...

Hi, I am just working on some scripts for our new system but have come to a stop What i need to do is collect digits to queue to a skillset and if held in a queue for more than 60 seconds it queues to another skillset and vice versa. Therefore menu option: press 1 for new calls press 2 for...

Hi, I am just working on some scripts for our new system but have come to a stop :-( What i need to do is collect digits to queue to a skillset and if held in a queue for more than 60 seconds it queues to another skillset and vice versa. Therefore menu option: press 1 for new calls press 2...

Can someone confirm please ? We are having an upgrade of our CS 1000 and one of the requirments was virtual office login for the i2004 sets. I have been told by the engineer that we need double the licenses, 1 license for the physical i2004 and one to create the virtual office login for a user...

Hi, We are due an upgrade on our CS1000 next week this will include CC6 and Call Pilot (yes still using meridian mail). Currently we have about 30 i2004's that our on our LAN along with the voice media card. We have been told that we need to create a Tlan to keep the voice traffic seperated...

I'm not sure if it is possible but is it possible to have a BRI DSL with 2 numbers ? We have 4 ISDN BRI lines to our fax server with thier own DDI numbers. I need to add an additional 4 lines to the fax server for other departments. I have tried using a phantom 500 that forwards to one of the 4...

Rather than setup a hunt group i would like to setup a second key on three phones with the same number. I have done this on some other phones but find it annoying when they all ring at once. Is it possible to set the 2nd key (key01) to beep rather than ring? Thanks

I am not sure if this is possible or not ? We have about 20 staff who roam to 3 different locations within our offices. Rather than give them IP2050 softphones i would like for them to be able to keep thier number wherever they are. Is it possible to program the system (meridian option 11) so a...