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  • Users: spoogle
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  1. spoogle

    Forcing a call through to an extension when diverted to voicemail

    Hi, How can i get a phone to force a call through to another extension that is currently set to divert to voicemail? for example, my ext 4323 to a different extension that is diverting to voicemail. The previous telecoms engineer that used to work at my workplace set something up where the...
  2. spoogle

    Multiple problems (RTDs, partitions,etc)

    Over the past few months we've had several issues with Symposium Web client. Just wondering if anyone has also had any of the following problems: -Warning threshold colours sometimes not showing on RTDs. -Agent RTD not loading. -Agent RTD loading but showing UNKNOWN for the skillsets. -Unable...
  3. spoogle

    Infinite loops

    Just wondering if someone can confirm to me that infinite loops in Symposium are a bad idea. I think that if you have a script which is executed when a particular CDN is called and you also have a Route to the same CDN within the script, that would be an infinite loop. So you have the following...
  4. spoogle

    Out of hours calls on Application RTD

    i have a script which opens between 0900 and 1700. the threshold is 6 seconds less than the out of hours message. this means that calls before 0900 where the caller hangs up after the threshold time but before the end of the closed message (when the call would be disconnected) are counted as AAT...

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