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Hi I am new to this switch when i connect via console i cannot seem to access CLI mode i all i get is a -> and a few commands, how do i access the CLI, When i try and view its status from device manager, it shows "frontOperStatus: testing" The "Online" LED is solid amber Thanks Trevor

Hi I am Having trouble with access ports on callpilot 201i 4 I am wondering if the problem lies with MLINK or ACCESS LINK we have callpilot, 201i, ver 4. In the event browser after reboot there is a message: Event from [] , Event: ID=43000, Description: The MLink is down. In reading Contact...

Hi CCMA_6.0_SU_03 CP 4 I have added 2 access channels to callpilot, they are both acquired. When i call, i see the access port go to Active and then i get the music i dont hear the recording. I can listen to prompt via voice item maintenance. Can someone please tell me what i am missing...

Can someone please tell me why my Time results are not retrieving a time value greater than 3 minutes SELECT TIMEDIFF(EndTime,StartTime) AS 'Duration',StartTime,EndTime,NumberDialed FROM blackvox.call_detail_records c WHERE StartTime BETWEEN '2005-07-01 08:00:00' AND '2005-07-31 23:59:59' AND...

Hi I am trying to see what patches and PEPS we have on our system and when i do mdp issp in ld 143 i get >ld 143 CCBR000 .mdp issp VERSION 2121 RELEASE 4 ISSUE 50 W SYSTEM HAS NO IN-SERVICE DEPLISTS SYSTEM HAS NO IN-SERVICE PEPS . Does this mean we have no patches or peps installed...

Hi I was wondering what i need to do to have incoming clid on our pots lines, we have 8 lines with a did then routed to ext 2600 through the idc table. This is one of the phones REQ: prt TYPE: tnb TN 18 3 DATE PAGE DES DES 3905 TN 018 0 00 03 TYPE 3905 CDEN 8D CUST 0 FDN 7000 TGAR 0...

Hi I have some sets that use copper cot route for outgoing calls, i have clba on the sets to block outgoing caller id Can i have clba on the sets but setup a feature where i can use caller id from the clid table when i want to? Thanks Trevor

Hi I am getting this bug: BUG266 BUG266 : 002D93A4 28 0 0 12 BUG266 + 106D4EA8 108230FC 10822894 1082260A 108215A6 BUG266 + 10F5A744 10F59DAC 10F59AA2 10F59984 >err bug266 > BUG0266 ACTIVECR points to a call register that is in the IDLE queue. Please contact technical support group...

Hi I am trying to add a callpilot IVR channel and get an error when adding wta in cls WTA not allowed for CLS DTA. ( i tried dtd before wta but got Unable to match input field with stored mnemonics ) Can someone please tell me what i need in cls to have UNR & WTA Thanks Trevor

Hi Can Someone please tell me the recomended sizes of partitions for callpilot 4.4.4 I am asking because we want to install CPSECPEP010S (ms hotfixes) and CPSECSP2S (win2k3 sp2) yet we only have 650 mb free on c:, nothing in c:\temp and if i run disk clean up on c: I can only free 946kb with...

Hi We have 10 phones at a remote office (6 3905, 4 i2002) 4 of the 3905's started flashing red ( headset, mute, message waiting, and the double jack button on the far left) also they are on the same card (27 0 0 7 - 27 0 0 10) had someone move working phone there and same thing. Can someone...

Hi I cannot ping an i2002 phone from ld 117, the phone registers ok, calls go to phone but cannot be answered, also calls can originate from phone but cannot be answered. Any idea's on what i can do to fix this? Thanks Trevor

Hi Everyone callpilot 4 ccms 6 Our callpilot has lost connectivity with the symposium side I can ping elan side and clan side from both ccms and callpilot but i keep getting the same error in the alarm monitor: Major, Access Protocol Emulator [0] Failed to make TCP network connection, rc = 0...

Hi We have changed the ip address of ccma and ccms now when i try and pull historical or real time reports i just get a blank page. Is there somewhere in sybase that needs to be updated with the new ip address as well? Thanks Trevor

We are trying to configure a VPN connection between a Contivity 1750 router at our main office and a BSR222 in another office. We have set them up in a lab environment to test the settings before hand and nothing we have tried so far has worked. Right now it looks like this: End User ---...

Hi We have a small seperate business only 3 agents who have calls coming from a toll free number and terminating to a DID that is terminated on a TN and then routed to the proper DN. What do i need to do to have these calls come in on a PRI and get routed to the proper extension? Thanks Trevor

Hi We open at 8 am, when i look at the realtime report at 8 am i am showing calls abandoned between 7:45 am and 8 am when the lines open, the intervals are set like this: Data Collection Interval: 24:00 One of the intervals starts at: 8 : 00 (today) How do i stop seeing these...

Hi I have a group of tns that are showing lcko when i stat I have tried to enlu and it still shows lcko when i stat How do i unlock this card Thanks Trevor

Hi Can someone please explain to me how these calls are routed Calls come in from toll free # and get routed to ext 2600 there is also a app in callpilot for ivr if no one answers at ext 2600 This is the phone: DES 3904 TN 014 0 00 13 TYPE 3904 CDEN 8D CUST 0 FDN 7000 TGAR 1 LDN NO...

We have a block of DID's (***)***-4580 to (***)***-4599 To make a DID ring at my phone i can just add a key 4599 to my phone and when i call (***)***-4599 it rings on my phone, We just purchased a new block of DID's that are (***)***-2110 to (***)***-2170 What do i need to setup on the pbx to...