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Hello All I have a customer with a BCM 400 4.0 for some reason all of a sudden he stopped getting Caller ID Names. They are receiving phone numbers. I opened BCM Monitor and placed some test calls using my cell phone that does send caller ID and All I see in the phone number. Interesting enough...

Hello All, I have a customer that has requested we setup a night service. During the day the receptionist answers the phone at night they want it to go directly to the auto attendant. Is there a way to setup a button on the receptionist phone to forward calls to AA just by pressing it? of course...

Hello All, My Customer is in the process of creating a professionally recorded CCR tree and ask me the question how much space can the Call Pilot can hold? I looked through the Call Pilot manual and didn't see anything on the amount of space alloted for CCR and greetings. Im sure it changes...

Hello All One of our customers has a BCM 400 3.6 build 2.2c. We can log into the system and all the phones TDM and VoIP are working. When I go to Services > Telephony Services and click the switch to expand it nothing appears. Does any one have any seggestions or recommendations to help me...

Hello All, I was wondering if anyone could confirm the way caller ID works on a BCM 400 4.0 through auto attendant. When a person calls the office they get the auto attendant first. You then have the option to dial an extension directly. When the call reaches the end users extension the...

Hello All, I have a customer who installed Novell Groupwise the lastest version. Their IT department called us because they cant make a outgoing call from the Groupwise client. LAN CTE is functioning fine and the Nortel personal call manager works from the same computer. but when you use the...

Hello All I'm currently setting up a Nortel BCM 400 PBX with local and remote IP Phones. all local ip phones use the local network to connect to they BCM which resides on the same network. All remote users connect to the main office using a hardware VPN from their home routers (Linksys Business...

Hello All I'm currently setting up a BCM 400 with local and remote IP Phones. all local ip phones use the local network to connect to they BCM which resides on the same network. All remote users connect to the main office using a hardware VPN from their home routers (Linksys Business series...