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  • Users: NitaDrink
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  1. NitaDrink

    ACD queue stopped NCFW to Phantom DN

    I had to make a change to the PBX to accept a new area code that was an overlay to our existing. In doing that we can no longer dial numbers as local and have to treat them as long distance. So...a menu I had built that uses ACD, MAXP is set to 1, then NCFW goes to a Phantom DN. That phantom...
  2. NitaDrink

    Adding a new Area code in Option 61C..Local numbers splitting into 2 area codes and 10 digit dialing

    thread798-728665 Indiana is adding a new area code to the 812 area code as like everyone else we're running out of numbers. So a business accross the street from us could be a different area code, and 10 digit dialing will be required. I know how to add the area code, in fact it's already there...
  3. NitaDrink

    How to send Buzz to headset and not a phone

    I have an Option 61C, Succession 3, basic ACD (since 1991). We are finally moving to a hosted soltution for our call center. Yesterday Oracle dropped the bomb that the agents had to remain off hook in order to get the normal beep in their headset to let them know a call was coming in. this...
  4. NitaDrink

    Need to show called number on Agent phone

    Did a search and could not find an answer, so does anyone know if it's possible to show the number the customer called when making menu choices in an ACD environment? I have an Option 61C, Succession 3, but only using basic ACD from the early 1990's..I use CallPilot for my menus - with...
  5. NitaDrink

    Show Saturday on an ACD report

    Currently I have my ACD reports dumping to a file from a TTY port(I'm using basic ACD - from 1992 on an upgraded 61C Meridian PBX). We have a huge recall going on and they want this particuular ACD group to print on Saturday, as they are working limited hours. I don't know where or if you can...
  6. NitaDrink

    Can't dial new extension range across private T1

    I've set up a new extension range in another facility, added the new range to the numbering plan, and built one of the extensions on a phone. Built one of the extensions here, after adding it to the numbering plan, I'm able to call the extension using menu choices, the number can dial out...
  7. NitaDrink

    How do I print and delete SPRE codes

    I need to get rid of one that is causing a conflict, I'm not ever sure where to print them out, which I want to do before deleting. (so I'll know too where to build it back if needed.) Thanks in advance..
  8. NitaDrink

    Change extensions in offsite office linked by private line

    Our Canton MA office is moving to Foxboro (where some lousy team plays some kind of sport) and their extensions, as well as entire DID will change to a new number. Currently they use our voice mail VIA tie line, and we can call their extensions directly. I've verified their new extension range...
  9. NitaDrink

    Can you program a speed dial or forward a call with more than 16 digit

    I'm attempting to forward a cell phone to a desk phone, with the desk phone being forwarded to china cell phone, and that ends up being 17 digits. It won't work because my Option 61C has a limit of 16 digits. Can that limit be changed? We did this successfully with domestic numbers, so I know it...
  10. NitaDrink

    Can you print a report on a Toll Free that is passed from the PBX

    I have an Option 61C, and I am using OTM. We are passing from our call center by way of a menu to another company for one of our particular products to their toll free. The manager of this department wants a report to see how many calls we are passing, duration, etc. We use basic ACD, and the...
  11. NitaDrink

    Coporate Directory on 3904 phone set

    I've figured out how to download the directory, it is coming from OTM. What I can't figure out is how to update it as changes have been made. There are people in the directory who left months ago, and new ones that don't show up.
  12. NitaDrink

    Observe key will not progran on Supervisor ACD set

    2616, cls is sup, have it in one of the normal queues, when I try to program observe (key 08 OBV) it asks for speed call list number - this is using OTM to do the programming. I've also tried it in ld 11, that does not work either, I get SCH1462, which does not exist as an error code. I saw...
  13. NitaDrink

    How do I add local numbers that are new to my area?

    As cell phone companies keep adding new 3 digit number to our area for local calling, I need to add these to the PBX in order to route them as a local call. Does anyone know what ld it would be?

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