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We've got One-x working on multiple Android phones in the office including a Motorola & Samsung but I get no audio either way when trying to use my Google Pixel. Connectivity is there and the phone call goes through but no audio. I've tried adjusting settings in the phone but no success...

Gentlemen, Need a little help. I have a law office that wants to play a disclaimer message for all DID's before routing to their destination. My thought was to use a module in VMPro and then use Variable Routing to transfer the call. I'm using the $DDI variable but can't get the call to...

Hi guys. Got a weird one. IPO 500V2 running 9.0.4 with VMPro and a PRI. Caller ID is shown when the call initially comes in but when it is transferred to another extension the original caller id is being replaced with the name and ext. of the person transferring the call. This is a random...

Hi Guys, Need your help. I've got a customer who is currently understaffed and having trouble keeping up with calls coming to their scheduling dept. They want me to route every other or every 3rd call to a different location for support until they can get their staffing straight. People are...

Scenario: 4 system SCN. All 4 sites full AA with both English & Spanish AA's. Selector code option for both languages to go to appointments group which is queuing. The problem is that they don't want an English appts group and a Spanish appts group. They want both languages to go to one appt...

4 system SCN. VM Pro software loaded on Windows 7 Pro machine in my office. PC shipped to out of state customer and this programming has been done remotely via LogMeIn. Built nearly 50 modules first then built numerous short codes and queues for multiple groups. Exported config about every...

I know alot of you guys out there have been using the IPTel file server for years, but I've just come across it. Can anybody out there give me some simple instructions on how to configure it for an IPO? I've found the reference manual for it but I'm just not getting it. Maybe I'm not data...

Does anybody out there know if there is there a way to control how long the backlight stays on for a 9640 on an IP Office? The 46xxsettings.txt file indicates that the backlight control feature does not work on a 9640 or 9640G model. Is there a way around this or is this a fixed timer within the...

Has anybody out there been able to get the screen saver feature to work on a 9640? I've got an IPO 500 V2 running 6.0.8. Your supposed to be able to make changes to the 46xxsettings.txt file and force the phone to look at a different jpeg. I can't get the phone to recognize the screen saver...

I've installed a few 5621 VPN phones and as soon as I've loaded the bin file to make it a VPN phone, the backlight stops working. This has happened to all the ones I've done. I've talked to Avaya Tier 3 and they tell me that theirs works and I can't get an answer on why mine do not or how to...

This is the 2nd system to do this to me. Both systems are IPO 500 running 4.1.12 w/ vmpro. HG will not follow the out of service fallback. 1st system to do this to me I had to get creative and I found a work around. 2nd system is for a High School and is running full AA. They want to be...

I've got a 2 system SCN with 406V2's running 3.1.65 and centralized VMPro. The customer is using a remote access software called RealVNC to access the VMPro computer and make changes. This is something that their data vendor set up for them. After making some minor changes and merging the...

I've got 2 systems where the operators phone keeps turning call waiting off in the Users Telephony tab. You can tick call waiting on and things will work fine for awhile and then one day its just changed and they only get one call at a time. Any ideas?

Has anyone come across this error when trying to open Manager? I ran a program on my laptop that I got from a forum on Microsofts website to remove some malware from Virus Burst. Ever since I ran this program I get the following error when I try to open Manager: Manager.exe - Application...

I've got 4 sites linked via SCN. All sites are 406V2's with 3.2.54 software. The last site I've set up has a VCM-8 and a PRI card w/ DS30 & Phone 8. While training the customer we noticed that Parked calls would just drop before they were ever even answered. I noticed that every time the...